Program Manager

**Responsibilities**:- Manages a large multi-faceted project/account/campaign or multiple projects at the same time.- Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.- Organizes new challenges and drive business results.- Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.- Drives end results of the project as a representative of the business.- Works closely with the Customer, Sales Team, Engineering and Manufacturing to define a project scope and objectives for project members.- Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.- Assesses project risk potentials and discover potential problems before they occur.- Applies a proactive approach in routinely tracking the project participant progress against project goals.- Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.- Identifies and where required amends the approach to the context and constraints of each project.- Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.- Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.- Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.- Promotes partner involvement through effectively communicating project status upward and to the Client.- Applies lessons learned from recent projects to future projects.- Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.- Proactively follows escalation and change control processes.- Owns all management reports on a given engagement.- Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.**Qualifications**:- 6-10 years of project management experience - preferably from a mortgage or financial services environment- PMP certification strongly preferred, Six Sigma a plus.- Ability to develop project plans, manage individual deadlines and goals.- Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.- Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.- Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.- Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.- Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.**Education**:- Bachelor’s/University degree, Master’s degree preferred**Experiência y requisitos**:- Inglés avanzado. Capaz de comunicarse de manera efectiva en inglés y español.- 5 años de experiência como Program Manager en gestión de proyectos complejos.- Conocimientos avanzados en (MS office) el manejo de PowerPoint, Excel, MS Project avanzado.- Manejo de Riesgos Issues Dependencias de Programas complejos- Uso de metodología Waterfall.- Identificación y monitoreo de los principales KPIs de programas- Comprensión de los datos asociados a proyectos y generación de tableros de control que reflejen la realidad operativa.- Habilidades en el manejo de bases de datos.**Habilidades Técnicas / Competencias**:- Facilidad para adaptarse a un modelo de trabajo colaborativo con los diferentes stakeholders.- Habilidad para establecer canales de comunicación eficientes con las diferentes áreas socias de Negocio.- Habilidad de establecer relaciones de trabajo productivas.- Capacidad de participar en equipos multidisciplinarios a través del seguimiento disciplinado de actividades.**Sede de trabajo**:Santa Fe, CDMX- **Job Family Group**:Project and Program Management- **Job Family**:Project Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EE