Lead Development Operations Analyst

**About PayJoy**PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.**This role**The Lead Development Operations Analyst will be responsible for driving lead generation and qualification to ensure a strong sales pipeline of Admins and incremental revenue growth. This role focuses on identifying high-quality leads and collaborating with multiple cross-functional teams to improve organic lead sources. By prioritizing leads and optimizing handoffs, the position aims to shorten the sales cycle and accelerate onboarding. Leveraging CRM tools and analytics, the analyst will track progress, identify gaps, and ensure alignment across stakeholders.**Responsibilities**:- ** Shortening of Sales Cycle and Onboarding**: This role will focus on reducing the time from first contact to first sale by implementing lead prioritization strategies and ensuring seamless transitions through clear CRM notes and follow-up tasks. By streamlining handoffs between teams, the analyst will help accelerate onboarding and unlock additional selling days for our Admins, ultimately driving increased revenue. A faster sales cycle also enables higher lead volume management and improved operational efficiency.- ** Increase Volume of Leads**: A key responsibility of this role is to drive both inbound and outbound lead generation. On the inbound side, the analyst will collaborate with the Marketing and Go-To-Market teams to enhance organic lead sources through improvements in website content, messaging, and targeting criteria. On the outbound side, the analyst will help identify the right target audience and support the creation of effective outreach campaigns. Increasing the volume of high-quality leads directly contributes to a stronger pipeline, resulting in more Admins onboarded and ultimately, increased revenue.**Qualifications**:- **Software & Tools**:1-2 years of experience working with CRM systems (Zoho preferred).**Core Skills**- Strong interpersonal skills to build relationships with potential leads and guide them through the entire sales cycle.- Proven ability to collaborate with distributed and cross-functional teams.- Solid understanding of sales processes, metrics, and pipeline management.**Market & Process Knowledge**- Familiarity with lead qualification strategies, B2B/B2B2C sales funnels, and customer onboarding processes.- Insight into company types, sales processes across different countries, and how to optimize outreach strategies accordingly.**Benefits**:- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.- Life insurance.- Phone finance, Headphone, home office equipment and wellnes perks.- 30 days of Christmas bonus- 20 days paid Vacation- 50% Vacation premium- 13% Saving funds- $2,000 MXN monthly grocery coupons- $2,000 MXN monthly restaurant coupons- $2,000 USD annual Co-working Travel perk- $2,000 USD annual Professional Development perkPayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.**PayJoy Principles**Finance for the next billion- Ownership- Break Through Walls- Live Communication- Transparency & Directness- Focus on Scale- Work-Life Balance- Embrace Diversity- Speed- Active Listening