Incident and Release Manager

**Req ID**: We are currently seeking a Incident and Release Manager to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX).**Day to Day job Duties:(what this person will do on a daily/weekly basis)****Release Management**:- Release Management of new software via Tools- Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD- Create/Manage monitoring and alerting systems and as needed to meet SLA's- Comfortable with both Linux and Windows administration- Working in agile teams, build, test and maintain aspects of CICD Pipeline- Evangelize with Engineering, Security, and cross functions on Ops Best Practices- Firmware release - OTA (over the air)- Launch new mobile app / release new version of the existing mobile app - Appstore / Playstore- Participate in RCCAs when needed- Maintain documentation & best practices (Wiki & Runbooks)- Work with teams to set up standard alerts that can be placed in ARMs & CI\\CD- Support product NPI onboarding- Metric gathering on usage & distribution of that data- Migration of the service from one platform to another/one service provider to another- Participate in early phases of NPI's sprints when Arch tech runways are defined- Take part on the tech bridges to support the troubleshooting effort when necessary- Periodic audits to ensure no security issues/relevant access to the required team members (user access cleanup)- Support continuous delivery of programs in which patches, new versions, and bug fixes are more frequently deployed to end users without sacrificing stability or reliability- Support on-call during off-hours crisis**Incident Management / Alerting / Monitoring**:- Responsible for Tier 2 support that includes end-2-end ownership of incidents from the time they enter the service line through closure for connected devices- Responsible for 24X7 Major Incident Management support- Respond, resolve, & escalate tickets in a timely manner- Implement corrective actions needed to mitigate security risks- Ensure all tickets requiring follow-up work and/or calls are resolved. (End-2-end incident resolution support)- Ensure all the components are within MON purview**Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)**- Skilled on Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree + 5 years experience- Cloud-Cloud Management-Azure Services- 5 + years- Cloud-Data Management-AWS Elasticsearch 3-5 years- Business Consulting-Agile ALM Tools-Azure DevOps 3-5 years- Source Code Management (SCM) and DevOps-Containerization-Kubernetes 1-3 years experience..- Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), CosmosDB, SQL Server, IoT Hub, Databricks, KeyVault, Datalake- Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting- Familiarity with tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, Github, Ansible (Chef and Puppet would be ok as well)- Familiarity with container orchestration platform (e.g., Kubernetes)- Some experience with Powershell, Bash, Python- Understanding the difference between NoSQL and SQL databases, and how to maintain them- Understanding of monitoring and logging systems (Observability Tools: ELK, AppDynamics, Splunk, Prometheus, Nagios, Zabbix, etc)- Independent thinker - why does it break, what can I proactively do to fix it- Required Strong English communication (written and oral) skills**Travel**:No Travel**Degree**: 4 years degree in computer science or related field or equivalent work experience**Nice to Have; (But not a must)**- Knowledge on IoT domain - home security & comfort devices.**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.