Service Now Lead Performance Analytics

**Role Purpose**The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution- Advanced configuration, scripting, and business rule development to generate key metrics and custom reports.- ** Flow Designer**: Workflow automation, business process design, and data analysis using ServiceNow Flow Designer.- ** Reporting and Visualization**: Creation of dashboards and reports to support decision-making.**Performance Optimization**:Experience in Performance Analytics Configuration, Scripting and Business Rules.Experience in ServiceNow flow designer for workflow configurations, Data Analysis & Interpretations.Experience in ServiceNow reporting, business process and visualization.Experience in ServiceNow Performance Optimization, Integrations with Automation scenarios.**͏**:**Do**1. Bridging the gap between project and support teams through techno-functional expertise- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch- Support the solutioning team from architectural design, coding, testing and implementation- Understand the functional design as well as technical design and architecture to be implemented on the ERP system- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions- Write code as per the developmental standards to decide upon the implementation methodology- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly- Support on-site manager with the necessary details wrt any change and off-site support**͏**:2. Skill upgradation and competency building- Clear wipro exams and internal certifications from time to time to upgrade the skills- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain- Write papers, articles, case studies and publish them on the intranet**͏**:**Deliver****No.****Performance Parameter****Measure**- 1.- Contribution to customer projects- Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT- 2.- Automation- Process optimization, reduction in process/ steps, reduction in no. of tickets raised- 3.- Skill upgradation- # of trainings & certifications completed, # of papers, articles written in a quarter**͏**:Mandatory Skills: ServiceNow - IT Service Management.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.