GBS Business Transformation PMO Senior Project Manager

hace 1 mes

distrito federal, México ADP, Inc. A tiempo completo

The Process Improvement Manager is responsible for providing leadership, project management expertise and direction in all phases of transition of the Business to ADP Philippines, Inc. The Project Manager will liaise with various stakeholders, development teams, and shared resources to follow the project implementation methodology to guide effective business solutions to meet stakeholder needs.

This role is responsible for ensuring that services projects are implemented within the terms of the contract. The Senior Project Manager candidate will work with the client to identify business requirements and scope defined in the Solution and subsequently lead a team in initiating, planning, controlling, executing, and closing tasks of a project (or segment of a project) and effectively turn over the project to the Business Unit Manager.

Responsibilities
  • Receives the completed solution from Shoring Director/Solution Architect team to start the project execution.
  • Manages project delivery by creating and exceeding project baseline and managing risks & issues.
  • Provides project status updates to Stakeholders on a regular basis.
  • Facilitates meetings with PH Team related to SOW and the Business Unit Project Team to ensure all issues are reviewed, documented, and assessed to minimize impacts on the project timeline.
  • Leads a team in initiating, planning, controlling, executing, and closing tasks of a project (or segment of a project) to hand over to the Business Unit Manager.
  • Acts as a point-of-contact for a vertical or a Business Unit in managing expansions and change orders of SOW.
  • Oversees and mentors Project Managers supporting Business Project Transition.
  • Manages scope, mitigates risk, and facilitates change management across multiple large-scale projects.
  • Creates and maintains the Project Workbook, including but not limited to the following deliverables: weekly meeting status reports, Recruitment Hiring Progress Report, Training and Nesting schedules, Project Action Plans, Project Risks, Project Assumptions, misc. emails, and Project inquiries.
  • Assists in defining and monitoring project status related to key project goals (i.e., Profile calibration, Recruiting, Defining Business Unit metrics, Training, IT, and Facilities).
  • Manages day-to-day interaction with the PH Project Team, Business Unit, and Shoring team related to projects.
  • Manages multiple projects simultaneously depending on complexity.
  • Ensures all transition deliverables are complete, on time, and of high quality.
Requirements
  • Bachelor's Degree or Equivalent work experience in BPO Industry.
  • Minimum of 2 years' experience in Project Management managing multiple projects that vary in size, scope, and timelines.
  • Six Sigma Certified - Green Belt minimum.
  • Knowledge of project management methodologies and best practices.
  • Experience in MS Project or Project Schedule Tools.
  • Knowledge of PC applications including, but not limited, to Microsoft Project, Excel, Word, PowerPoint, and Visio.
  • Project Management Professional certification is desirable.
  • Excellent communication skills both written and oral.
  • Experience in interfacing with vertical, Business Unit, and cross-functional leadership.
  • Ability to work with minimal guidance or supervision in a time-critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to travel.
Competencies
  • Delivering world-class service and satisfaction to all clients - internal, external, diverse, and emerging.
  • Maintaining focus to deliver results in a fast-paced and diverse environment.
  • Motivating and managing exceptional team performance, making the most of associates' diverse strengths and skills.
  • Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.
  • Providing opportunities, guidance, and feedback to help all associates continuously learn, discover process improvements, and contribute to ADP's overall success.
  • Holding self and others to the highest personal and professional standards, becoming a role model for ADP vision and values.
  • Reinforcing our vision and strategy through words and actions to support ADP business goals.
  • Sharing ideas and information across diverse audiences to drive our business.
  • Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.
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