Ars-billing Solutions-assoc Iii

hace 3 semanas

Tijuana, México Integon Service Co. A tiempo completo

Job Summary:Perform activities of the Billing team in order to contribute to quality customer service and departmental effectiveness while maintaining appropriate efficiency levels.Key Responsibilities:- Respond to customer inquiries and resolve issues associated with credit card, pre-authorized checking, and cash transactions- Document systems by processing data appropriate to customer accounts for requests/payment, inquiries, and issue resolution- Review and process exceptions that fall out of the automated billing processes- Perform other Billing duties on a daily basis including, but not limited to, address changes, member or policy maintenance, monetary adjustments, new account set-up, dispute research and resolution, fraud research, receivable collection on accounts and quality review- Handles complaints concerning billing in a timely manner- Ensures accuracy and integrity when entering consumer information and revealing information to appropriate personnel- Within prescribed guidelines, makes sound decisions regarding refund limit adjustments, requests to reimburse fees, transaction authorization requests, and other matters that impact risk and/or income- Create and maintain internal reporting tools in a timely and accurate manner- Works under mínimal supervision and may assist in orienting and training lower level employeesSupervisory Responsibilities:This job does have supervisory dutiesPreferred Qualifications:Education and Experience- College degree or an equivalent experience- 2-4 years of related experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Excellent Customer service and communication skillsIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.

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    hace 7 días

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