Sales Admin Mexico

locations- Mexico City (Flexible)- time type- Full time- posted on- Posted Today- job requisition id- JR - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.- Overview: Sales Admin Role (Latam)- The Sales Admin role is integral to supporting executive leadership, the sub-regional sales team, and cross-functional departments. It ensures smooth operations, fosters efficiency, and plays a pivotal role in building a cohesive and value-driven workplace culture. This position requires a proactive mindset, exceptional organizational skills, and the ability to embody and promote Genesys' core values: _Embrace Empathy, Fly in Formation, and Go Big_.- Primary Responsibilities:- 1. Executive Assistant to Sales VP and Directors- Calendar & Schedule Management: Plan, prioritize, and manage calendars, ensuring alignment with internal and external stakeholders.- Travel Coordination: Organize travel plans, including flights, accommodations, itineraries, transfers, and last-minute changes.- Communication & Correspondence: Draft, edit, and manage professional communication, acting as a point of contact for inquiries- Meeting Preparation: Prepare agendas, presentations, and materials for meetings, arrange in-person meetings, transfers, etc.- Confidentiality: Handle sensitive information with discretion and maintain a high level of professionalism.- 2. Office administration (Support focused on Sales team)- BCD Travel Administrator and travel emergencies- Provide administrative support to the sales team, ensuring efficient and effective operations.- Coordinate meetings, presentations, and communications between the sales team and clients.- 3. Event Planning and Budget Management for Sales Team- Quarterly Business Reviews (QBRs): Plan and execute four QBRs annually, managing all logistics and budgets. (Allocate annual budget to plan ahead).- Sales Events: (1 per week approx.)- Organize CX Day, CX Workshop, etc.- Define and implement standard processes for these events, including:- Room reservations.- Merchandising and gift preparation.- Identifying participants.- Coordinating coffee breaks.- Executive Visits: Create and implement a standard process for executive visits- Agenda- Transportation- Reservations- 4. HR, IT, and Facilities Support (Applicable for México, NOLA, SOLA)- HR Support: Assist with onboarding new hires and local HR tasks (Only NOLA and SOLA)- IT Support: Manage stock inventory (laptops, cellphones), prepare devices for new hires, and oversee IT services.- Facilities Support: Oversee office administration, including supplies, snacks, beverages, cleaning, and security. Act as the point of contact for service office administration.- 5. Finance and Invoice Management (Mexico, SOLA, NOLA)- Support the finance team by collecting invoices at the end of the month.- Amex (Corporate credit card Administration).- 6. Purchasing process- Effectively manage the purchasing process, onboarding of new vendors, creating purchase requisitions and ensuring the Sub-region’s needs are met efficiently and cost-effectively.- 6. General Problem-Solving and Relationship Management- Act as a liaison between executives, team members,- Proactively anticipate needs, troubleshoot administrative issues, and maintain smooth team communication.- 7. Corporate Communication and Coordination- Serve as the primary point of contact for LATAM Leadership and Genesys Corporate Teams, including Facilities, Events, Diversity, Equity & Inclusion (DEI), Purchasing, and other departments.- Engage in high-level conversations with corporate teams to:- Aligning regional standards with global strategies.- Streamline processes and enhance collaboration between regions.- Support and contribute to global initiatives, ensuring regional execution is aligned with corporate goals.- Act as a bridge between regional and corporate teams, fostering effective communication and partnership.- Expectations for Role Execution- Ownership and Empower- Take full ownership of office administration, ensuring smooth daily operations without constant oversight.- Be empowered to make decisions regarding:- Office supply purchases within pre-defined budget limits.- Vendor selection for routine office or event