People Operations Specialist

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It's the web, made better.We're looking for an experienced People Operations Specialist to help drive operational efficiency and contribute to the first rate experience of Webflow's global workforce. This role will be integral to the day-to-day operations of processing employee lifecycle requests and transitions in Workday, contributing to the successful completion of People projects and initiatives, providing tier 1 People Ticketing support and supporting compliance audits across the People team.**About the role**:- Location: Remote-first (Mexico City)- Full-time- Permanent- Mexico City (figures cited below are in MXN and pertain to workers in Mexico)- (MXN 408,300 - MXN 537,000)Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.- Reporting to the Manager, People OperationsAs a People Operations Specialist, you'll- **Employee Lifecycle**: Support Weflow team members by processing employee lifecycle transactions, including Onboarding, verifications of employment, contingent worker processing, system updates, and business process transactions in Workday.- **People Ticketing**: Own the initial intake process for People Ticketing, including reviewing, assigning, and resolving help tickets. Provide Tier 1 Support and ensure inquiries are handled promptly, escalating more complex tickets as needed.- **Audits**: Adhere to the AuditExcellence program by conducting scheduled compliance, departmental, and operational audits, ensuring data integrity across People systems. Regularly review audit processes and proactively recommend updates.- **Project Management**: Lead small to medium-sized People Operations projects from initiation to completion, including team collaboration, project timelines, communication, change management and ensuring deadlines are met.- **Global Operations Support**: Support Webflow's global expansion by assisting in the People Ops processes involved in establishing new entities. Support international team member processes with global vendors and maintain accurate knowledge base and country- specific policy related documentation for international processes.- **Process Improvement**: Support People Operations Manager in reviewing business processes and recommending and supporting improvements. Ensure updates to processes are fully documented and communicated to applicable stakeholders.- **People Projects & Initiatives**: Contribute to various People team initiatives, working cross-functionally to deliver solutions that enhance the employee experience.In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.**About you**:- Possess a minimum of 2 years of experience in People Operations or a related field.- Bachelor's degree in Human Resources, Business Administration or a related field, is preferred.- Foundational understanding of HR policies, compliance requirements and People Operations best practices, making thoughtful decisions with this knowledge- Proficiency in Workday HRIS, with at least one year of experience processing Workday transactions- Intermediate skills in Google Suite (Docs, Sheets and Slides) and Excel. Atlassian products (Confluence and Jira), a plus- Excellent documentation and organizational and time-management skills, with the ability to manage multiple tasks simultaneously.- Strong communication skills, both written and verbal, with a heavy emphasis on attention to detail.- Ability to work independently while also collaborating effectively with cross-functional teams.You'll thrive as a People Operations Specialist on our team if you:- Embrace new technologies and processes quickly with a passion for continuous improvement- Take pride in identifying gaps and noticing the small things- Find solutions where others see challenges- Are process improvement minded with the goal of wanting to reduce operational friction- Turn ideas into action swiftly, never missing a detail- Build positive, collaborative relationships with stakeholders**Our Core Behaviors**:- **Obsess over customer experience.** We deeply understand _what_ we're building and _who_ we're building for and serving. We define the leading edge of what's possi