Human Resources Representative

hace 2 semanas

Ciudad de México INTERCON SERVICIOS DE SEGURIDAD SA DE CV A tiempo completo

**Overview**Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.- Inter-Con is Everywhere Security Matters._This position reports to the HR Business Partner, People & Culture, the HR Representative will be integral to the team and will be responsible for addressing all HR inquiries from employees, answering all incoming calls for the HR team, and providing customer service support. You must have comfort with ambiguity and be able to manage multiple priorities in a fast-paced environment. This person will be based in our CDMX offices as part of our Mexico Support System Team and will report directly to our US based operations. (English is required for this position)**Responsibilities**:- Utilize company equipment to facilitate calls- Interact with all internal customers in a friendly and courteous manner- Follow all prompts from call management system to provide the appropriate customer service- Handle all issues in accordance with best practices and policies and procedures- Assists with communicating health and supplemental benefits, along with retirement plans- Effectively conveys information about HR and Payroll through various methods of communication- Maintains employee records, ensuring completion and accuracy of details such as employee contact information, rates, and other key details- Understand and adhere to all rules of conduct- Perform other duties as assigned**Qualifications**:- 3+ years in a customer service position, with at least 1 year in human resources preferred- Basic understanding of windows based systems- Excellent verbal communication skills and strong literary comprehension capability- Capable of staying focused and tuning out outside distractions*Please attach resume in English*Tipo de puesto: Tiempo completoHorario:- Diurno- Lunes a viernes- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Opción a contrato indefinido- Teléfono de la empresa- Vales de despensa

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