Infrastructure Specialist Assistant

The CompanyAre you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.The Team and Job SummaryWe are seeking an **Infrastructure Specialist Assistant** to join our **Information and Technology** team in our **Mexico office**. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set, whose responsibilities extend beyond those of traditional project managers and estimators. The ideal person for this role will need to not only have a strong grasp of organizational skills but also be flexible and a strategic thinker, able to take on a variety of tasks.Job Responsibilities- Create tickets and the list of equipment to be disposed of.- Manage existing and current inventory EOL to ITAD- Order material and help the M&A team check all the needs in the offices.- Coordinate purchasing and tech dispatches with our vendors.- Coordinate the installation with SHI or Converge and check configuration and functionality on the dashboard.- Coordinate with SHI tech dispatch to IMAC and M&A Projects.- Check for live printers and gather IP, admin credentials, POC, general device information, IP, SN, and MAC address.Required Qualifications- Bilingual in English and Spanish with excellent communication skills.- Experience as an Infrastructure, Service desk or IT management assistant.- Bachelor’s degree in a related field.- Strong project management skills.- Able to meet deadlines while being detail oriented.- Exceptional customer service skills to support and solve our client’s questions and requests.- Strong independent work ethic and leadership skills and qualities.- Strong analysis and critical thinking skills.- Proficient in Microsoft Excel and Microsoft Word with strong verbal and written communication skills with the ability to produce high-quality reports.Physical and Mental Job Qualifications- Prolonged periods of sitting at a desk and working on a computer.Some of the Benefits We Have IncludeJ.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.- Our flexible work environment allows employees to work remotely as stated in the Local Home Office Policy- Generous Annual Leave Policy- Comprehensive Medical InsuranceOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.EEO and Job AccommodationsWe embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equalJ.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.**_LI-SC1_