Technical Onboarding Manager

hace 2 semanas

Desde casa, México Amplify A tiempo completo

**About Amplify**At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey.Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).**Position Overview**:We're currently seeking a Technical Onboarding Manager to join our team in the EU. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform.Your responsibilities will include building strong customer relationships, assisting merchants with their onboarding through calls, helping them with their issues and questions, proactively addressing their needs, and delivering exceptional post-onboarding support.**Requirements**:- 2+ years of experience in a customer success role, preferably in a SaaS environment- Strong communication skills in English, both verbal and written- Ability to work on a flexible schedule- Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously- HTML/CSS knowledge is a **must**:- JavaScript knowledge is a **must**:- Familiarity with e-commerce platforms is a plus- Experience with CRM tools is a plus**What We Offer**:- A fully remote work environment- Competitive payment- Independent contractor opportunity- Collaborative and supportive team culture- Ongoing training and professional development opportunities- Opportunity to work in a dynamic and innovative startup environment- All CVs must be submitted in English.

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