Associate Manager, Operations

hace 4 semanas

Tijuana, México Transplace de Mexico Global A tiempo completo

**ABOUT THE ROLE**:**Uber Freight is looking for experienced professional supervisors with a background in the Transportation, Supply Chain, or Logistics field. Our specialists will supervise the day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our customers. **This position is based in Tijuana.**:**WHAT THE CANDIDATE WILL DO**:- Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.- Ensure CSRs and Team Leaders achieve their goals and meet day-to-day operations’ needs.- Source, coordinate Capacity assignment according to Customer’s requirements and needs with the Procurement/Capacity team that meet the financial and service expectations of Uber Freight.- Monitor team performance.- Secure and request automatization of rates in TMS.- Ensure carrier performance meets customer expectations- Capacity internal performance metrics.- Make strategic transportation & volume commitment decisions with the Capacity and Sales team that positively impact Uber Freight profitability and/or customer costs.- Communicate service issues to customer or TP management.- Demonstrate ownership of assigned segments of business.- Analyze customer and carrier data, to identify cost saving opportunities.- Assists on onboarding processes.- Oversee team assigned to the position and monitor service across different zones/accounts.- Track volume and revenues on weekly basis (Scorecards).- Oversee and correct service issues with customers.**BASIC QUALIFICATIONS**:- Bachelor’s degree- Advanced Spanish and English written, oral, and presentation communication skills- 2 - 3 years’ experience on Logistics- At least 1 year managing personnel- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.- Basic knowledge of Office Tools- Availability of hours (afternoons and weekends - minimum)- Knowledge of the local supplier market in the Tijuana area.- Experience in Cross border**PREFERRED QUALIFICATIONS**:- Management of more than 3 or more people- Supplier portfolio (plus)- Reporting and Analytics (Ability to run BI reports, Tableu; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)**About Uber Freight****EEOC**Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.**Experience**: Preferred- 2 - 3 years: Transportation /3PL- 2 - 3 years: Logistics /Supply chain**Behaviors**: Preferred- Team Player: Works well as a member of a group- Leader: Inspires teammates to follow them- Dedicated: Devoted to a task or purpose with loyalty or integrity

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