Professional Services Engineer

hace 2 días

Desde casa, México Motive Software Solutions A tiempo completo

As a Professional Services Engineer, you will play a crucial role in delivering high-quality implementation, integration, and support services to our clients. You will work closely with our customers to understand their business requirements, configure our software solutions to meet their needs, and ensure a seamless deployment process. Your technical expertise, problem-solving skills, and customer-centric approach will be key to driving client satisfaction and success.**Main Responsibility Areas**:- Lead implementation and deployment of products for new and existing clients. Ensure solutions are delivered on time, within scope, and in alignment with customer expectations- Collaborate with clients to understand their business processes, requirements, and objectives. Provide expert advice and best practices to optimize the use of our software solutions- Provide high-level technical support and troubleshooting assistance to clients. Address and resolve issues promptly to minimize downtime and ensure client satisfaction- Conduct training sessions for clients to ensure they are proficient in using our software. Develop and maintain comprehensive documentation, including user guides and technical manuals- Manage multiple projects simultaneously, ensuring all deliverables are met within the agreed timelines and budgets. Communicate project status, risks, and issues to stakeholders effectively- Stay current with industry trends, emerging technologies, and best practices. Contribute to the continuous improvement of our products, services, and processes.**Key Skills & Competencies**:- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Relevant certifications are a plus- Proficiency in software implementation, system integration, and technical support. Familiarity with programming languages (e.g., Java, Python, SQL), APIs, and data integration tool- Strong analytical and problem-solving abilities. Ability to diagnose and resolve complex technical issues- Excellent verbal and written communication skills. Ability to convey technical information to non-technical audiences clearly and concisely- Demonstrated ability to build and maintain strong relationships with clients. A proactive and client-centric approach to service delivery- Comfortable working with and understanding complex business solutions- Ability to work effectively as part of a team and collaborate with cross-functional teams to achieve common goals.**Work Experience Requirements**:- 5+ years of experience in a professional services, technical consulting, or similar role within the software industry- Proficiency in cloud-based platforms such OpenShift, AWS & Kubernetes. Efficiency to use tools like CI/CD, Blue/Green deployments preferred- Proven experience managing projects from inception to completion. Strong organizational skills and attention to detail**Job Types**: Full-time, PermanentWork Location: Remote

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