IT Tech Support
hace 1 mes
Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información.
Te invitamos a participar en el proceso de nuestra siguiente vacante:
Zona de trabajo: CDMX y cobertura EDOMEX (Principalmente CDMX).
Disponibilidad de horario: Según la necesidad para soporte remoto y en sitio.
Funciones:
- Atención sobre equipos de cómputo, impresoras y equipo de comunicaciones de usuario final (Armado, Instalación, configuración, reparación, revisión, formateo).
- Apoyo en gestión y administración de licenciamiento de equipos de usuario final.
- Soporte a equipo audiovisual multiplataforma en salas de juntas.
- Atención de los incidentes y requerimientos.
- Documentación y elaboración de manuales de conocimiento de la atención para el conocimiento del equipo de trabajo.
- Programación diaria de mantenimiento y limpieza física de equipo de cómputo.
- Participación en la renovación tecnológica de equipos de cómputo, según plan establecido.
- Soporte a personal de Call Center y sus herramientas como equipos telefónicos y Contact Center.
Requisitos:
- Experiencia brindando soporte avanzado en equipo de cómputo (Hardware/Software Windows/MacOS).
- Nivel avanzado de inglés.
- Experiencia brindando soporte a equipo de comunicaciones (teléfonos físicos, telefonía IP, configuraciones básicas).
- Experiencia brindando soporte de redes y comunicaciones: Nodos, redes cableadas y configuraciones de redes inalámbricas.
- Experiencia en soporte Call Center.
- Conocimiento y/o experiencia en Telefonía IP (VoIP) Cisco.
- Experiencia usando herramientas de ticket.
CURSOS Y CAPACITACIONES GRATUITAS
Nivel mínimo de educación: Bachillerato/Técnico (Graduado).
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