Customer Service Rep

hace 3 semanas

Desde casa, México Zoek Marketing A tiempo completo

**About Zoek Marketing**Zoek Marketing is a fast-growing digital marketing agency helping small and medium-sized businesses achieve big results. Our team is passionate, innovative, and fully remote, serving clients across the U.S. and internationally. We’re looking for a detail-oriented and results-driven Collections & Billing Specialist to ensure accurate billing, timely payments, and excellent client support.**Role Overview**The **Collections & Billing Specialist** will manage the full cycle of client billing, from issuing invoices to recovering overdue payments, while maintaining accurate financial records and ensuring compliance with company policies. This role requires persistence, excellent communication skills, and the ability to handle sensitive payment conversations professionally. You will also collaborate closely with other internal teams—including Operations, Payroll, Finance, IT, and Sales—to resolve billing and payment issues efficiently.**Key ResponsibilitiesBilling & Account Management**- Prepare and issue invoices accurately and on schedule.- Maintain up-to-date customer account records, including payment history, account status, and contact details.- Ensure billing aligns with service delivery by coordinating with Sales and Customer Service teams.- Adhere to internal billing procedures and external regulatory requirements.**Collections & Accounts Receivable**- Monitor accounts receivable for overdue accounts.- Negotiate and set up payment arrangements when needed.- Recommend escalation steps for severely delinquent accounts.- Coordinate with collections staff and management on recovery strategies.**Customer Support**- Respond promptly to customer inquiries regarding payment status, billing discrepancies, or disputes.- Investigate and resolve billing errors in collaboration with relevant teams.- Maintain professionalism and confidentiality in all client interactions.**Reporting & Collaboration**- Provide regular A/R aging and collections status reports to management.- Work closely with Operations, Payroll, Finance, IT, and Sales to resolve payment or system issues.- Ensure confidentiality and security of financial data at all times.**Qualifications**- 3+ years of experience in collections, billing, accounts receivable, customer service, or call center roles.- Strong communication skills in English and Spanish (written and verbal).- Comfortable making collection calls and following up consistently.- Highly organized, detail-oriented, and self-motivated in a remote work setting.- Experience with CRM and subscription and recurring billing platforms (Zoho CRM, sticky.io, or similar).- Familiarity with U.S. collections and billing practices.- Strong problem-solving and negotiation skills.**Compensation****Base Salary + Commissions**Tipo de puesto: Tiempo completoSueldo: $15,000.00 - $20,000.00 al mesExperiência:- Billing and Collections: 3 años (Obligatorio)- Custumer service: 3 años (Obligatorio)Idioma:- Inglés (Client Facing Role 100% US clients) (Obligatorio)Lugar de trabajo: Empleo remoto

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