Senior Product Specialist

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.**Wood Mackenzie Brand Video****Wood Mackenzie Values**- Inclusive - we succeed together- Trusting - we choose to trust each other- Customer committed - we put customers at the heart of our decisions- Future Focused - we accelerate change- Curious - we turn knowledge into action**Company**Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams are located around the world and deliver a variety of projects based on our assessment and valuation of thousands of individual assets, companies, and economic indicators such as market supply, demand, and price trends.We have over 1,900 employees in 30 locations, serving customers in nearly 80 countries. Together, we inspire and innovate the markets we serve - providing invaluable intelligence to help our customers overcome the toughest challenges, and make strategic decisions that will, ultimately, accelerate the world’s transition to a more sustainable future.Wood Mackenzie brand video**Role Purpose**We are seeking a dynamic Senior Product Specialist to join our Americas Commodities Team, based in Mexico City. This is a customer-facing role at the intersection of product expertise, customer outcomes, and commercial strategy.You’ll play a critical role in helping customers maximize the value of Wood Mackenzie’s market-leading research and analytics. By deeply understanding customer workflows, you’ll deliver high-impact training, product demonstrations, and tailored support to increase product adoption, satisfaction, and commercial growth through upsell, cross-sell, and retention.This is a fantastic opportunity to work with leading companies in energy and commodities, acting as a trusted advisor and champion of Wood Mackenzie’s solutions.**Main Responsibilities**- Drive customer engagement**:Deliver tailored, workflow-based training to users across all levels of customer organizations to deepen product adoption and value.- Be a product evangelist: Develop deep expertise in your product domain, including the roadmap, and translate complex offerings into actionable customer benefits.- Support commercial growth**: Partner with Customer Success and Account Managers to drive renewals, expansions, and new business through strategic engagement and insight-led conversations.- Resolve product inquiries: Handle customer queries with confidence and professionalism, ensuring timely and accurate resolutions.- Create digital learning content**:Design and develop engaging digital training materials (e.g., videos, e-learning modules, guided walkthroughs) to support scalable, self-paced customer learning.- Collaborate Across Teams: Work cross-functionally with Research, Product, Sales, and Marketing to share insights, co-create resources, and ensure a seamless customer experience.- Shape product evolution: Provide structured feedback and market intelligence to Product Owners, influencing the roadmap based on customer needs and industry trends.- Measure Success: Track and report quantitative and qualitative engagement outcomes to demonstrate value delivered and inform continuous improvement.**About You**- Can work with complex data sets and build an understanding of customer workflows and needs.- Be able to develop relationships across customer organisations from end users to senior stakeholders.- Have experience in collaborating with different internal teams to achieve commercial success.- Be passionate about growing the business and have a genuine interest in developing and growing themselves.- Have an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help customers solve business critical issues.- Have experience in a customer facing role within a b2b sales, data analytics or SaaS based solutions organisation.- Have knowledge of Customer Success Platforms, Gainsight will be an advantage.- Show effective organizational and planning skills with the ability to manage own workload