SAP SE | Business Process Consultant

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

JOB SUMMARY:

The Catalog Advisor (CA) provides advisory and enablement services to customers deploying Catalog solutions. The role focuses on providing a delightful customer experience - working through all phases of project initiation, strategy definition, requirement confirmation, build, test, and enablement of successful pilot waves for go live. The CA team also supports customer after initial go-live to provide certain services that support further adoption and leverage new innovations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Focus

• Works with Customer to understand their catalog needs, strategy and/or objectives.
• Work with customers to provide support and best practice during the deployment solution.
• Work with customer to define and document their catalog requirements.
• Deliver high-quality on-time implementation services on Catalog Enablement Projects to the buyer.
• Configure and assist with Catalog system settings to meet the buyer requirements.
• Provides support to Customers to enable catalog suppliers.
• Manage Catalog Workstream to support internal alignment with TPS catalog team.
• Provides status reporting updates to customer based on Atlas Tool.
• Works with internal teams to bring project to successful solution.
• Manage multiple projects simultaneously, reporting progress and effectively communicating status.
• Track progress of Catalog Enablement deliverables.
• Proactively escalate issues to various stakeholders in the deployment team.
• Delegate issues deemed out of scope to appropriate teams/individuals.

Practice Development

• Works with Customers to create and realize their Catalog strategy.
• Contributes to project planning (road mapping, scope definition, etc.)
• Educates Customers on Catalog processes.
• Monitors supplier responses to test transactions.
• Performs catalog testing for CIF and PunchOut as needed.
• Provides issue resolution to Level 2 Help Desk tickets.
• Performs advanced troubleshooting with Suppliers as needed.
• Creates and maintains catalog metrics in Atlas project tracking tool.
• Identifies and implements process improvements initiatives.
• Demonstrates ability to take initiative, develop and implement new processes.
• Align with our Technology Procurement Services team for project transitions.
• Perform post deployment Catalog Adoption review with customers.

People Development

• Helps to train new Team members on advanced Catalog enablement and maintenance process, CIF, PunchOut and all Catalog functions.
• Acts as a mentor as requested to new Team members.
• Shares knowledge, trainings, and processes with the rest of the Catalog Team.

Teamwork

• Supports Catalog Team with backup of other’s Projects as needed.
• Proactively escalates issues to project managers and application management.
• Works with other Team Members to increase technical competency.

MINIMUM QUALIFICATIONS

• Three to five (3-5) years of work experience.
• Bachelor’s degree or equivalent work experience.
• Catalog enablement/maintenance, procurement, or related experience.

Skills

• Focused on Customer Success.
• Highly organized and detail oriented.
• Able to juggle many projects and tasks as needed.
• Work in an environment with changing deadlines.
• Project Management experience is a plus.
• Familiarity with Ariba Procurement and Catalog solutions a plus.
• Proven problem-solving skills demonstrated through professional experience.
• Excellent written and verbal communication skills required (including US Business English).
• Should have experience working with US customers.
• Ability to troubleshoot and solve technical issues for catalog data and catalog transactions.

Knowledge

• Fluency in English and Spanish is desired.
• Experience with procurement related processes (requisitioning, order processing, invoicing, and payment).
• Prior experience/knowledge of XML, HTML is a plus.
• Excellent verbal and written communication skills & strong customer focus.
• Strong analytical and problem-solving skills, conceptual thinker, Self-Motivated individual.
• Strong organizational skills.
• Understanding of Business-to-Business Catalog strategy.
• Knowledge of procurement business processes, from requisitioning to payment.
• Knowledge of the following is an advantage: cXML, SQL, web design.
• Proficiency in Microsoft Office applications including Project, Word, Excel, and PowerPoint.
• This role includes transferable skills such as customer support, training, project management, and consulting.

Position is based in Monterrey.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410857 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment: Testing, ERP, Business Process, SAP, Cloud, Technology, Management