Network Operations Manager

**BAT MEXICO IS LOOKING FOR A **NETWORK OPERATIONS MANAGER****JOB TITLE**:NETWORK OPERATIONS MANAGER**FUNCTION**:DIGITAL BUSINESS SERVICES**CITY & COUNTRY**:MONTERREY, MEXICO**ROLE SUMMARY****What are the key objectives and expectations from this role? **.In GBS our ambition is to move up on the value curve, expand beyond transactional services and accelerate the transformation in BAT. To enable more value creation through technologies and boosting performance through automation, GBS is exceeding our customer expectations with simpler, faster, and fit for purpose solutions. All this is enabled by our Ethos behaviours, creative minds, proactive attitude and ruthless focus powered by a hard-working culture.The Network SRE Engineer - Zone 1 role is responsible to ensure stable support operations and service delivery for the network area. This role leads all aspects of daily service operations in the AmSSA and US region and works alongside BAT’s key strategic suppliers in ensuring high quality provision. Internally, this role also acts as critical issue point for the region for the network area and interacts with many different partners in IT, across the functions and BAT end market teams as well.**What is the direct impact of this role on the team or organization?**Solution architecture/design/delivery/operations for multiple components and processes within a complex system. The solutions have strategic importance to BAT and solutions/platforms directly impact our ability to deliver business outcomes.**Reports to**:Network SRE Lead**ACCOUNTABILITIES**- Help maintain the BAT Network and Unified communication infrastructure with collaboration with our partners- Serve as a main point responsible for the overall health, performance, and capacity of our Network infrastructure- Assist in the roll-out and deployment of new product services and installations to new network infrastructure.- Work closely with development teams to ensure that platforms are designed with "operability" in mind.- Function well in a fast-paced, rapidly changing environment.- Participate in a 24x7 rotation for second and third-tier escalations- Monitor and provide input on practices and processes to own and drive the implementation of improvement strategies and plans- Manage new business demand and request- Manage Third Party Support partners to drive service operation- Engagement with Solution Architect to establish service roadmaps- Adhere to all BAT standards, governance, and compliance- Involve in regulate expenditures, analyse variances, and conduct forecasts to identify requirements useful in preparing annual budgets.- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks- Perform IT administration and management duties as part of plans for enhancing IT services.- Maintain strategic partnerships with engineering, architecture and 3rd party suppliers to ensure consistency to BAT Network standards**EXPERIENCE, SKILLS, KNOWLEDGE****ESSENTIAL****Experience Required**- Experience in large global organization using in-sourced and out-sourced IT services and a good working knowledge of the management of global services- Sound knowledge of IP Networking, LAN, WLAN, and SD-WAN- Excellent English written and verbal skills**Technical / Functional / Leadership Skills Required**- Good interpersonal communication skills, stakeholder management and ability to work well in a diverse, team-focused environment with other Engineers, Product Managers, etc- Experience deploying and configuring network infrastructure, WAN, LAN, and Zero Trust Network Access (ZTNA)- Breadth of knowledge of best practice IT Service Management (ITIL).- Demonstrable experience leading successful IT projects.- Experience managing a team of technicians is required**Education / Qualifications / Certifications Required**- Degree Educated, 3-5 years post graduate work experience in an IT Services environment and /or business facing IT role.- Past or present network certifications, such as CCNA, CCNP, Network+ etc**BENEFICIAL**- Exposure on AGILE, DEVSECOPS, Automation is added advantage- Cloud certification is added advantage