Senior Warranty Analyst
hace 4 semanas
Look after our customers while we look after you.
Mexico City – Mexico
At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home
All about the role:
The Electrolux Group’s Sales teams have a holistic approach when doing business with our customers, exploring and leveraging the consumer journey with focus on in-store and e-commerce conversion, in order to generate value in each stage, both for the consumer and the company. Within the area, the Consumer Care teams support this process by guaranteeing the best aftersales services, offering extraordinary experiences to our consumers in order to turn them into ambassadors for our brand.
What you’ll do:
As a Warranty Analyst, you will be responsible for overseeing a team of warranty process auditors, providing strategic direction, and driving process improvements, aiming to translate our collected data into actionable insights. If you have great analytical and organizational skills, are results-oriented, and can easily communicate and establish relationships with others, this position is meant for you Help Electrolux keep shaping living for the better, and we’ll help you design the career of your dreams.
In detail, you will:
- Lead and manage a team of warranty process auditors, providing guidance, training, and performance feedback;
- Develop and implement effective audit processes to ensure compliance with warranty policies and procedures;
- Analyze warranty claims data to identify trends, patterns, and potential areas for cost reduction;
- Prepare comprehensive financial reports and analysis on warranty costs, reserves, and performance metrics;
- Develop and maintain KPIs for the area to measure warranty performance and identify improvement opportunities;
- Stay up to date with industry trends and best practices in warranty management, identifying opportunities for improvements to reduce warranty claims and costs;
- Identify and mitigate warranty fraud and abuse.
As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W).
Who you are:
You have:
- Bachelor's degree in Finance, Accounting, Business Administration, or related areas;
- Experience with warranty management, including claims analysis and process improvement;
- Strong knowledge of data analysis and financial modeling;
- Advanced Office skills (Excel, PowerPoint);
- Advanced English.
Where you’ll be:
You will be based at the Mexico City LA Commercial Office. Located in Miguel Hidalgo, it is one of the centers of Electrolux’s Sales and Afermarket operations in the North of Latin America, and the workplace of teams focused on delivering outstanding consumer experiences.
In order to create a culture of inclusion and care for everyone's wellbeing, we offer the following benefits:
- Savings fund at 8%; - Life insurance; - Health insurance for major health expenses; - Extensive learning opportunities and flexible career path.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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