Bilingual Quality Analyst Contact Center
hace 2 días
DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction. Base pay range MX$1.00/yr - MX$2.00/yr In this position, the QA Analyst will be responsible for analyzing requirements, creating and executing test plans, identifying defects, and ensuring that deliverables meet specified quality standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and a deep understanding of QA methodologies and tools. Responsibilities Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures Monitors contact-center performance, working with supervisors to implement improvement plans Prepares quality reports by collecting, analyzing, and summarizing information and trends Maintains all records of QA activities, including QA-identified issues Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution Participates in periodic calibrations, as well as quarterly center evaluation programs Stay up to date with industry best practices and emerging technologies related to quality assurance Requirements High School Diploma, Bachelor's degree or higher in Business or related field preferred Experience in a QA Analyst role or similar position with a proven experience in implementing process/quality improvement tools and techniques Strong knowledge of QA methodologies, tools, and processes Excellent verbal and written communication skills Proficiency in Microsoft Excel Benefits Todas las prestaciones de ley Cafeteria Pago semanal Capacitacion pagada Seniority level Entry level Employment type Full-time Job function Quality Assurance Industries Non-profit Organizations Primary and Secondary Education #J-18808-Ljbffr
-
Bilingual Quality Analyst Contact Center
hace 3 días
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
-
Bilingual Quality Analyst Contact Center
hace 1 día
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
-
Bilingual Quality Analyst Contact Center
hace 1 día
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
-
Contact Center QA Analyst: Drive Quality
hace 2 días
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoA leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This...
-
Contact Center QA Analyst: Drive Quality
hace 1 día
Ciudad Juárez, México DATAMARK, Inc. A tiempo completoA leading outsourcing company in Ciudad Juárez is seeking a dedicated QA Analyst to join its quality assurance team. The QA Analyst will be responsible for analyzing requirements, creating test plans, and ensuring deliverables meet quality standards. Ideal candidates will possess strong analytical skills and a good understanding of QA methodologies. This...
-
QA Analyst
hace 2 semanas
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes,...
-
Bilingual Contact Center Trainer
hace 5 días
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for an enthusiastic and experienced Trainer for our Contact Center. In this pivotal role, you will be responsible for developing, implementing, and overseeing training programs tailored for our contact center representatives. Your goal will be to enhance the skills of the team, ensuring that they provide exceptional customer service...
-
Bilingual Contact Center Trainer
hace 3 semanas
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for an enthusiastic and experienced Trainer for our Contact Center. In this pivotal role, you will be responsible for developing, implementing, and overseeing training programs tailored for our contact center representatives. Your goal will be to enhance the skills of the team, ensuring that they provide exceptional customer service...
-
Contact Center Supervisor
hace 3 semanas
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and...
-
Trainer - Contact Center
hace 5 días
Ciudad Juárez, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is looking for an enthusiastic and experienced Trainer for our Contact Center. In this pivotal role, you will be responsible for developing, implementing, and overseeing training programs tailored for our contact center representatives. Your goal will be to enhance the skills of the team, ensuring that they provide exceptional customer service...
