Associate Representative
hace 1 semana
**Responsibilities**:- Interacts with customers by phone or in person to provide information and to ensure best service possible.- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.- Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.- Refers unresolved customer grievances to designated departments for further investigation.- Completes customer invoicing.- Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.- Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.- Prepares for, attends, and participates in weekly sales meetings.- Remains current on industry trends, market activity and competitor products.**Qualifications**:- High School Degree or Equivalent required- Associate degree (U.S.)/College Diploma (Canada) preferred- 0-2 years of relevant experience- Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction- Ability to build working relationships with other functional areas to best support mutual objectives- Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers- Ability to research and resolve customer issues- Strong written and verbal communication skills- Basic computer skills- 1 year of sales experience- Direct Sales (B2B) experience- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques- Ability to effectively prioritize and execute tasks- Ability to build and maintain long-term relationships with customers- Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._
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Associate Representative
hace 1 semana
Tlalnepantla, México WESCO Distribution A tiempo completoAs an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are...
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Associate Representative
hace 2 semanas
Tlalnepantla, México WESCO Distribution A tiempo completoAs an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are...
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Inside Sales
hace 1 semana
Tlalnepantla, México Wesco A tiempo completo**Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives and...
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Supervisor Tech Services Representative
hace 1 semana
Tlalnepantla, México Avery Dennison A tiempo completoAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison...
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Supervisor Tech Services Representative
hace 1 semana
Tlalnepantla, México Avery Dennison A tiempo completoAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison...
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Supervisor Tech Services Representative
hace 1 semana
Tlalnepantla, México Avery Dennison A tiempo completoAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison...
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Supervisor Tech Services Representative
hace 1 semana
Tlalnepantla, México Avery Dennison A tiempo completoDescripción de la empresa About Avery DennisonAvery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than...
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Associate Representative
hace 3 semanas
Tlalnepantla, México Wesco A tiempo completo**Responsibilities**- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for...
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Associate Representative
hace 3 días
Tlalnepantla, México Wesco A tiempo completo**Responsibilities**: - Increases orders by suggesting related items, explaining features, and checks customer’s buying history. - With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. - Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason...
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Associate Representative
hace 2 semanas
Tlalnepantla, México Wesco Accu-Tech A tiempo completoInteracts with customers by phone or in person to provide information and to ensure best service possible.- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.- Receives and processes orders, provides...
