Customer Success Manager
hace 3 semanas
**Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk** is looking for youSafetyClerk is a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards. As we grow, we’re seeking a **Customer Success Manager** to take ownership of our client relationships and help our customers maximize the value of SafetyClerk.**What You’ll Do**- **Client Onboarding & Engagement**:- Oversee and improve the onboarding process for new clients, ensuring they are set up for success.- Manage engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.- **Build Relationships**:- Serve as the primary point of contact for customers, cultivating trust and long-term partnerships.- Conduct regular check-ins and host monthly or bi-weekly sync calls to address client needs and concerns.- **Drive Performance**:- Monitor key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.- Develop strategies to address risks, improve client retention, and identify upselling opportunities.- **Process Development**:- Work closely with the leadership team to refine customer success processes, create playbooks, and establish KPIs.- Collaborate with the product team to gather feedback and prioritize improvements that enhance the client experience.- **Team Collaboration**:- Coordinate with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences.- Provide insights and recommendations to the leadership team based on client interactions.**What We’re Looking For**- **Experience**: 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.- **Metrics-Driven**: A strong understanding of Customer Success KPIs and how to achieve them.- **Communication Skills**: Fluent in English (spoken and written) with excellent interpersonal and presentation skills.- **Problem-Solver**: Proven ability to think strategically, solve problems, and drive results.- **Organization**: Ability to manage multiple priorities, clients, and projects simultaneously.**What We Offer**- **Competitive Salary**: USD $2000 - $3000 monthly salary (including bonuses).- **Performance Bonuses**: Based on metrics like client retention, engagement, and customer satisfaction.- **Training & Development**: You’ll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.- **Growth Opportunities**: Be part of a growing company with opportunities to lead and shape our customer success strategies.**How to Apply**Don’t miss the chance to join a dynamic team and make an impact in the construction industry with SafetyClerk**Job Types**: Full-time, PermanentPay: $40,000.00 - $60,000.00 per monthWork Location: In person
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