Real Time Analyst

hace 4 semanas

Parque San Andrés, México Source HR A tiempo completo

**Job Opening: Real-Time Analyst (RTA)****Location**: Santa Fe**Job Type**: Full-time**Salary Range**: $15,000 to $30,000 MXN/month (depending on experience)**About the Role**:We are looking for a **Real-Time Analyst (RTA)** to join our Workforce Management team. This role plays a critical part in ensuring service level targets are met by monitoring real-time metrics, workforce adherence, and responding to operational needs. You will collaborate closely with internal stakeholders and global partners to support a world-class customer experience.Your proactive approach and attention to detail will help prevent operational disruptions and support the accuracy of short-term planning and execution.**Key Responsibilities**:- Monitor backlog, inflow/outflow, and service levels in real time, taking immediate corrective actions when needed.- Track agent adherence to schedules and notify leaders of any deviations.- Analyze real-time and historical data to provide insights that improve daily performance.- Generate reports on schedule adherence, absenteeism, shrinkage, and other key WFM metrics.- Coordinate real-time requests and offline activities across different lines of business or geographies.- Support skill assignment processes and communicate with the Global Command Center to ensure proper queue alignment.- Maintain ongoing communication with partners and internal teams across time zones.- Assist in onboarding and training new RTAs by providing guidance and on-the-job support.**Qualifications**:- **6 months to 1 year** of experience in a Real-Time Analyst or Workforce Management-related role.- **C1 level English proficiency** (spoken and written).- Strong analytical and decision-making skills under pressure.- Advanced proficiency in **Microsoft Excel** and **Google Sheets**.- Experience with WFM software; **Tableau** knowledge is a plus.- Excellent communication skills and ability to work with stakeholders at all levels.- Highly organized, proactive, and detail-oriented.- Able to maintain professionalism and confidentiality in a fast-paced environment.**Benefits**:- Medical insurance- Grocery vouchers- Referral bonus program- Free on-site parking**Application Questions**:- How much experience do you have in Workforce Management?- What is your level of English?- Are you available to work 100% on-site?Tipo de puesto: Tiempo completoSueldo: $25,000.00 - $30,000.00 al mesBeneficios:- Opción a contrato indefinido- Seguro de vida- Vales de despensaPregunta(s) de postulación:- ¿tienes experiência en analisis en tiempo real de data o incidencias?- ¿Esta abierto a esquema presencial por la zona de Santa fe?Idioma:- ingles avanzado (Obligatorio)Lugar de trabajo: Empleo presencial

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