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hace 3 semanas

San Pedro Garza García, México Unilink Transportation A tiempo completo

**DESCRIPTION**The Operations Analyst supports the freight brokerage operations by monitoring, analyzing, and managing detention-related data. This role ensures timely resolution of detention charges, identifies trends, and helps optimize carrier and shipper performance to minimize delays and reduce operational costs.**KEY RESPONSABILITIES****Detention Tracking & Documentation**:- Check that all portals are updated in real time.- Monitor load statuses to identify delays at shipper or receiver locations.- Ensure accurate and timely documentation of arrival, loading/unloading, and departure times.- Collaborate with carriers and customers to confirm detention time and validate charges.**Data Analysis & Reporting**:- Analyze detention trends and generate reports to identify frequent issues by lane, customer, or facility.- Recommend improvements to reduce detention time and increase operational efficiency.- Support billing teams by validating detention-related charges before invoicing.**Operational Support**:- Work with management and operational team to prevent detention incidents.- Contribute to service-level improvement initiatives and customer satisfaction efforts.**REQUIRED SKILL SET**- Punctuality & Attendance- Attention to detail- Sense of urgency- Teamwork- Problem Solving- Outgoing- Proactive- Analysis**QUALIFICATIONS**- Leadership experience- Bachelor's degree in Engineering (PLUS)- Advanced Excel (Pivot table, Vlookup, etc)- Customer Service Experience- Advanced English (be able to have a business conversation in English)- Excellent organizational and multitasking abilities- Schedule availability**BENEFITS**- Private Medical Insurance- Law Benefits- Competitive Salary- Career pathTipo de puesto: Tiempo completoSueldo: $20,000.00 - $25,000.00 al mesPregunta(s) de postulación:- Do you speak fluent English?- Do you have advance Excel?Lugar de trabajo: Empleo presencial

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