Customer Service

Join the K Family in Queretaro. Drive value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellogg teams.Ensure Kellogg is the “Best in Class Customer Service Supplier” by driving value creation.**HERE’S A TASTE OF WHAT YOU’LL BE DOING**- **Contribute to create commercial plans** **- **in collaboration with Customer Supply, customer development managers & demand planning are. Lead Customer interdisciplinary team to create joint value while improving service level and On-shelf availability and gross sales with customers****:- **Responsible for service levels - **on shelf availability, phantom inventory, day on hand dispersion, lost sell out and portfolio adherence depend on if the service of delivery is direct or indirect- ** Develop Customer Engagement programs - **Analyze and identify opportunities through the Customer Experience reports to established action plans- **Owner of the United States Source Product Availability** -Point of Contact for United States’ Teams and also manages the rolling forecast for sourced Products*****YOUR RECIPE FOR SUCCESS**- Bachelor’s degree- 2-3 Years’ experience in Customer Service Area, Logistic or Distribution area- Experience working with Modern & Traditional Trade Customers.- Advanced English- Customer Service Skills, result oriented**WHAT’S NEXT**This role takes part in **Locate for Your Day**, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.**ABOUT KELLOGG COMPANY**Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love - foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.**Equity, Diversity, and Inclusion** has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.Kellogg is proud to offer industry competitive **Total Health benefits** (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information**THE FINER PRINT**The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.Let’s create the future of food,Kellogg Recruitment