Call Center Reps Needed Sundays Off

hace 4 semanas

Guadalajara, México HELPWARE A tiempo completo

**About Us****Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.****_NOW ACCEPTING APPLICANTS FOR DAY SHIFT_****_NO EXPERIENCE REQUIRED_**Day Shifts Now Available:8-Hour Day Shifts Available (Between 8:00 am-8:00 pm)**Position Overview**:Position Overview:The Guest Response Team Agent will serve as the first point of contact to customers and must be focused on providing excellent customer experience at all times. In addition, this person must have confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, and have the ability to determine when inquiries should be escalated.Primary Responsibilities:- Review, process and close all incoming ER tickets, service orders, exchanges, return to vendor, extended- warranty claims daily that are assigned to the Guest Response Team (GRT).- Act as first level of escalation by providing guidance to team members on difficult situations handling- exceptions or unusual situations.- Refer complex problems to supervisors as appropriate.- Maintain communication with team members, customers, and other departments. o Provide daily service reports and ER reports to supervisors.- Represent the GRT call center on cross functional teams.- Analyze problems and determine resolutions.- Advise management of operational or staffing issues.- Other duties as assigned, essential or otherwise.- Interact with customers to answer their questions- Follow Company policies and use independent judgement to determine resolution/escalation. o Maintain a high level of professionalism, punctuality and accountability.- Contribute to a team-oriented environment, assisting others as needed.Work Environment:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.Pay: $14,100.00 per month

  • Call Center Reps Needed! Sundays Off!

    hace 3 días

    Guadalajara, México HELPWARE A tiempo completo

    **About Us** **Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • Call Center Reps Needed! Sundays Off!

    hace 3 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us****Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

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    hace 4 semanas

    Guadalajara, México The Call Gurus MX A tiempo completo

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    Guadalajara, México The Call Gurus MX A tiempo completo

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    hace 3 días

    Guadalajara, México The Call Gurus MX A tiempo completo

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