User Operations Senior Analyst

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:The User Operations Senior Analyst role is a unique opportunity to help growth in one of the fastest growing companies ever. This data driven role calls for a combination of analytical thinking & inter-personal ability to manage user base and behavior.Role Responsibilities:- As a user operations senior analyst, you will be responsible for acquisition and engagement of our users to our platform as well as the growth of our user base, via a combination of online and offline strategies.- Be curious and user-centric. Build deep insights and understanding of our potential and existing users in the local culture, in order to build your own growth-oriented methodologies and initiatives.- Utilise data to understand user behaviour and identify areas for improvement as we grow our business, while being always aware and critical of ROI.- Be self-sufficient in data analytics, as a data master with excellent data processing and analytics skills, and sufficient in systems such as Excel and Tableau, and preferably SQL.- Be highly collaborative with other local & global teams in a culturally diverse environment, and comfortable with challenging hours- Be proactive in identifying new projects and taking ownership.Role Qualifications:- 2-5 years of preferably online Food / Grocery delivery business. Or operational/analytical experience gained in consulting, investment banking, marketing or operations management, or in tech industry- Data driven decision making mentality and sound business judgment through strong analytical thinking- Relevant experience in a fast paced business environment is a plus- Proven to be self-motivated, self-directed and eager to take ownership of tasks to ensure solutionsEEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_