End User Support Analyst
hace 4 días
**Title: End User Support Analyst****Mode: Contract****Duration : 6 -12 Months Contract + Possible Extension (Depending On business needs)****Industry Type: Oilfield****Location : Mexico City****Working a 12hr shift for a 14 ON/7 Off OR a 7On/7 Off period**.- Client is looking is currently hiring an **End User Support Analyst**, This is an office-based position with **12-hour rotation shift**.You will be responsible for monitoring real-time drilling and wireline data, incident management, and data quality assurance.It demands the highest level of **customer service** to internal and external customers and will challenge your ability to perform in a high-paced environment. Member will be provided goals which must be met on a monthly basis to continue employment.**Essential Responsibilities**:- **Troubleshooting of incidents and escalation**:- Help maintain and develop Standard Operating Procedures- Communicate and facilitate continuous improvement- Work with regional and global teams to ensure resilience of service and information security- Additional projects as assigned by Services Center Manager or Group Lead**Qualifications/Requirements**:- Bachelor’s Degree in IT, Science or Engineering- 1-2 years of oilfield operational experience- **Customer Service or IT experience**:- Knowledge of incident management systems- Ability to facilitate multi-cultural, multi-location teams- Commitment to customer service and ability to work in a team oriented environment- Self-directed, goal oriented and innovative- Excellent communication and interpersonal skills- Detail oriented and experienced in working with strict deadlines- Excellent written and verbal communication skills- Strong desire to develop and grow in knowledge and experience- Ability to multi-task in a fast paced dynamic environment**Job Type**: ContractPay: $40,000.00 - $45,000.00 per month**Experience**:- Customer Support: 2 years (required)- Incident Management: 2 years (required)- Oilfield: 2 years (preferred)- ITIL: 1 year (preferred)- ServiceNow: 1 year (preferred)Work Location: In person
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End User Product Manager
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Tlahuac, México Top Remote Talent A tiempo completoThe American product company operating in the field of home improvement services is seeking an experienced End User Product Manager to join their product team!As a Product Manager, you will be responsible for designing and delivering the end user features of their product, ensuring that they meet the needs of the customers and align with the company's...
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D365 F&o Support Analyst Tier Ii
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Tlahuac, México J.S. Held A tiempo completo**_Proficiency in English is required for this position. Please submit your resume in English, to be considered for the role._** The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical,...
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Microsoft Dynamics 365 F&o Support Tier Ii
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Tlahuac, México J.S. Held A tiempo completo**_Proficiency in English is required for this position. Please submit your resume in English, to be considered for the role._**The Company**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**J.S. Held is a global consulting firm providing technical, scientific,...
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Application Analyst
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Tlahuac, México Thomson Reuters A tiempo completo**Application Support Analyst****About the Role**:As an **Application Support Analyst** at Thomson Reuters, you will:- ** Provide First-Line Support**: Respond to and resolve user-reported issues, ensuring timely and effective solutions.- ** Implement Fixes and Enhancements**: Deploy patches, updates, and improvements to maintain optimal performance and...
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Technical Support Analyst, Senior
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Tlahuac, México Infor A tiempo completoGeneral information- Country- Mexico- City- Mexico City- Department- Global Support- Job ID- 39048- Description & RequirementsA Day in The Life Typically Includes:- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported through a ticketing system.- Manage SQL Server to replicate customer issues as needed.-...
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Operations Support Analyst
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Tlahuac, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Principal User Researcher
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Senior SAP Supply Chain Apo Analyst
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Support Analyst Salesforce Commerce Cloud
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Tlahuac, México VISEO - Spain A tiempo completoTo strengthen the activities of our team, we are looking for we are looking for a **Salesforce Commerce Cloud Support Analyst** that will work for one of our major client’s e-commerce platforms.**Your Role**- Work with the platform technologies and languages, HTML, CSS, and JavaScript- Diagnosing the source of users’ plafform problems and advising...
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Support Engineer
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