Manager, Chargebacks

hace 3 semanas

Ciudad de México Evo Payments A tiempo completo

Chargebacks Manager**Basic Purpose**Follow up to the attention of the issuer’s disputes received taking care that the ruling process must base on the representment and timings of the domestic and card schemes rules, trying to defense our merchants against the cardholder’s disputes.**Essential Functions**Follow up to the cases assignations to the analysts were the correct one to ensure that the attention of these disputes will be on time based on the merchant’s contract and domestic and card scheme rules.Create weekly and monthly metrics to review the productivity and the ruling results.Constantly revision of the procedures to make corresponding updates.Follow up to the accounting daily and monthly reconciliations to record the receivables accounts related to the chargebacks received, cancelations of the receivables due to representments or merchants debits and payables relates to retrievals requests debited to the merchants awaiting for a chargeback.Follow up to the daily controls SOX, analyzing if the current controls are the correct ones or if is necessary to enhance these ones or to create new ones to ensure that the workflow will not have any financial impacts.Participation in projects in the phases of requirement, design, systems releases, testing, training and maintenance; taking care that the disputes process will not have impacts.**Required Experience**3 to 5 years in the domestic and international chargebacks process.Knowledge in the acquirer, issuer and clearinghouse process.Knowledge of the domestic and card schemes disputes rules.Experience in accounting reconciliations.**Minimum Qualifications**Education: University Degree desired in Accountant, Economist, or business administrator areas.English = mid-levelExcel = mid-level**Skills and competencies**Innovation.Effective Communication.Teamwork.AnalíticProcess management under productivityTeam management skills**Organizational Relationships**To Settlement Sr Manager

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