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About NeloNelo is a leading consumer fintech and e-commerce platform in Mexico, with >$500MM in annualized GMV and >$70MM in annualized revenue. Our mission is to increase the buying power of consumers in Latin America, and we are doing so by building a modern alternative to credit cards.Nelo has raised over $40M of venture capital from investors including Homebrew, Two Sigma Ventures and Susa Ventures. Nelo has additionally raised a $100M asset credit facility from Victory Park Capital.Our lean team includes experienced leaders from top technology companies including Uber, Amazon, Rappi, and DiDi. We pride ourselves on our velocity, intellectual rigor, and efficiency.Nelo has offices in Mexico City and New York City.Why this Role is DifferentMost "Operations" roles at this level are really just glorified data entry jobs: endlessly clicking through spreadsheets to fix manual errors.This isn't that.At Nelo, the volume ($300M+ GMV) is too high for manual fixes. You aren't here to push paper; you're here to build the automated engine that tracks every peso entering and leaving the system. You will have the autonomy to hunt down discrepancies and the technology (Python/SQL) to fix the root cause, not just the symptom. If you hate bureaucracy and love solving expensive puzzles, this is your home.What You'll DoWe don't care about hours logged; we care about the financial engine running smoothly. In your first year, you will:Automate the Source of Truth: Move us away from manual checks. You will write the SQL queries and Python scripts that reconcile card, bill pay, and loan transactions with 99.9% accuracy.Own the Vendor P&L: You won't just email vendors; you will manage the commercial relationship. You'll be tasked with negotiating fees and optimizing routing to directly improve our unit economics.Build "The Dashboard": Create the visualization layer (using Looker, Metabase, or similar) that leadership relies on to see the health of our cash flow in real-time.Kill the Noise: Drastically reduce the time spent on disputes and chargebacks by identifying patterns and engineering automated solutions to prevent them.Who You AreYou speak two languages: You are fluent in Spanish (for the market) and fluent in Data (SQL/Python). You can pull your own data without waiting for a Data Engineer to do it for you.You're allergic to "Good Enough": When the numbers don't add up, you don't sleep until you find the variance. You have an obsessive attention to detail.You want the ball: You are independent. You don't need a manager to tell you what to do every morning; you figure out what's broken and you fix it.You have the scars: You have 2-5 years of experience in high-velocity environments (Fintech, Consulting, or Tech Ops) where accuracy was mission-critical.What's on the TableCompetitive Salary & Equity: We pay for performance.Top-tier Health: Full medical, dental, and vision (100% covered).True Ownership: A culture where you can deploy a fix on Tuesday that saves the company money by Wednesday.The Team: Work alongside alumni from Uber, Amazon, and Rappi who will push you to be better.Flexibility: Unlimited PTO and a results-oriented onsite/hybrid culture (CDMX-based).About the ProcessWe move as fast as you do.Intro Chat: A quick call with the Hiring Manager to check alignment.Technical Screen: A practical assessment of your SQL/Problem-solving skills (no whiteboards, real scenarios).Onsite Interviews: Meet the wider team and leadership to discuss how you think.Offer: If it's a fit, we make a competitive offer immediately.
