Service Desk
hace 4 semanas
We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 200,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.- WE ARE HIRING TECH SUPPORTLocation: Presential Position based in Guadalajara, Mexico**Experience**:English + Spanish + Portuguese- 2 year minimum on technical support, troubleshooting skills- Hands-on experience on fixes for desktops and laptops that include software installations and upgrades.- Troubleshooting skills for VPN connectivity, dial-out, wireless routers- Minimum 1 year of relevant experience working as IT Service Desk analyst- Ability to diagnose and resolve general technical issues (on Windows, OS)- Proven experience and knowledge from medium to high level in tech support on at least one of the following areas (SME)- Network- Cloud- Exchange- Mobile support- Security- Should be able to multitask- Strong customer skills and customer oriented- Should have excellent communication skills English / Spanish (oral and written)- Should be smart, enthusiastic and a good team player- Experience working on ticketing systems- Ability and willingness to work in an environment providing 24x7x365 support**Responsibilities**:- Perform remote troubleshooting through diagnostic techniques- Provide the best solution based on the issue and details provided by end user- Collaborate with others to resolve complex issues- Research un-resolved issues to the next level of support team- Strictly adhere to SLAs and procedures- Record events and problems and their resolution in logs- Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures- Monitor the ticketing queues and work on the aging tickets- Research solutions using available information resources- Stay current with system information, changes and updates**Main 3 mandatory skills**- Multitasking- Great customer service- Proactive- Previous experience to a position of relations with customersEducation Minimum High school DiplomaTipo de puesto: Tiempo completoSalario: A partir de $22,000.00 al mesHorario:- Turno de 8 horas
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Service Desk Analyst
hace 3 semanas
Guadalajara, México Reclutamiento Service Desk A tiempo completoIf you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...
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Service Desk
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Guadalajara, México IT-Seekers A tiempo completoWe are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoOverview:**_Role Purpose_**- The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_**_Do_**- **Be responsible for primary user support and customer service**- _ Learn fundamental operations of commonly-used software,...
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Service Desk
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Guadalajara, México IT SEEKERS A tiempo completo¡Forma parte de nuestro equipo de trabajo!- **Service Desk**_- **modalidad de trabajo presencial**_**Skills**:- _**Inglés conversacional avanzado**_- Experiência en atención a cliente y soporte- Resolucion de problemas a través de vía telefónica- Resolucion de problemas de hardware, software y networks- Experiência previa como helpdesk o call center-...
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Service Desk Lead L1
hace 6 días
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Service Desk Analyst L2
hace 1 semana
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Service desk portugués
hace 4 días
Guadalajara, México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements:Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.Phone support experienceis mandatoryTechnical...
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Service desk Portugués
hace 7 horas
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Service desk portugués
hace 7 horas
Guadalajara, México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements:Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.Phone support experienceis mandatoryTechnical...
