Service Desk
hace 5 días
We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 200,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.- WE ARE HIRING TECH SUPPORTLocation: Presential Position based in Guadalajara, Mexico**Experience**:English + Spanish + Portuguese- 2 year minimum on technical support, troubleshooting skills- Hands-on experience on fixes for desktops and laptops that include software installations and upgrades.- Troubleshooting skills for VPN connectivity, dial-out, wireless routers- Minimum 1 year of relevant experience working as IT Service Desk analyst- Ability to diagnose and resolve general technical issues (on Windows, OS)- Proven experience and knowledge from medium to high level in tech support on at least one of the following areas (SME)- Network- Cloud- Exchange- Mobile support- Security- Should be able to multitask- Strong customer skills and customer oriented- Should have excellent communication skills English / Spanish (oral and written)- Should be smart, enthusiastic and a good team player- Experience working on ticketing systems- Ability and willingness to work in an environment providing 24x7x365 support**Responsibilities**:- Perform remote troubleshooting through diagnostic techniques- Provide the best solution based on the issue and details provided by end user- Collaborate with others to resolve complex issues- Research un-resolved issues to the next level of support team- Strictly adhere to SLAs and procedures- Record events and problems and their resolution in logs- Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures- Monitor the ticketing queues and work on the aging tickets- Research solutions using available information resources- Stay current with system information, changes and updates**Main 3 mandatory skills**- Multitasking- Great customer service- Proactive- Previous experience to a position of relations with customersEducation Minimum High school DiplomaTipo de puesto: Tiempo completoSalario: A partir de $22,000.00 al mesHorario:- Turno de 8 horas
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Service Desk
hace 2 semanas
Guadalajara, México IT-Seekers A tiempo completoWe are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...
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Service Desk
hace 5 días
Guadalajara, México IT-Seekers A tiempo completoWe are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...
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IT Service Desk
hace 1 semana
Guadalajara, México Intugo A tiempo completoWe are looking for an IT Service Desk to implement new and existing customer basic Managed Services. As our IT Service Desk, you will work with customers, vendors, and the assigned project manager to ensure managed networking services are deployed to support customers’ business needs. Qualifications: - English Proficiency - 2+ years of customer support...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México JAMY INTERACTIVE A tiempo completo**Service Desk Analyst Responsibilities**:- Testing and analyzing IT system and software performance.- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.- Preparing training manuals and FAQ materials for...
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Service Desk Analyst
hace 2 semanas
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico- Tech Hiring- **_Role Purpose_**- The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_**_Do_****Be responsible for primary user support and customer service**- Learn fundamental operations of...
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Service Desk Agent
hace 3 días
Guadalajara, Jalisco, México Apex Systems A tiempo completoService Desk AnalystJob description:We are seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Plantation, FL. This Service Desk team is like no other, providing unbeatable five-star customer service and support to all internal customers while proactively addressing issues and queries, ensuring 100%...
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Service Desk
hace 5 días
Guadalajara, México IT SEEKERS A tiempo completo¡Forma parte de nuestro equipo de trabajo!- **Service Desk**_- **modalidad de trabajo presencial**_**Skills**:- _**Inglés conversacional avanzado**_- Experiência en atención a cliente y soporte- Resolucion de problemas a través de vía telefónica- Resolucion de problemas de hardware, software y networks- Experiência previa como helpdesk o call center-...
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Service Desk
hace 4 semanas
Guadalajara, México IT SEEKERS A tiempo completo¡Forma parte de nuestro equipo de trabajo!- **Service Desk**_- **modalidad de trabajo presencial**_**Skills**:- _**Inglés conversacional avanzado**_- _**Disponibilidad para rolar turnos**_- Experiência en atención a cliente y soporte- Resolución de problemas a través de vía telefónica- Resolucion de problemas de hardware, software y networks-...
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Service Desk Support
hace 2 semanas
Guadalajara, México Workast A tiempo completoEn Workast nos encontramos en búsqueda de tu talento.Si tienes 2 a 3 años de experiência dando Soporte en Service Desk, (Technical Support & Customer Service) maneja inglés conversacional avanzado y tienes ganas de desarrollarte profesionalmente estas es tu oportunidad para colaborar en una importante empresa internacional ubicada en Guadalajara,...
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Service Desk
hace 5 días
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
