Technical Service Representative Ii

**Company Description**About Avery DennisonTech Services RepresentativeIndividual Contributor - May be known as a Technical Services Representative or Manager or Technical Marketing Representative or Manager. Provides technical interface between customer and company engineering, manufacturing and program management representatives. Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users. This position may also have a Technical Marketing Focus that works with end-users and internal customers to define and adapt to market segment requirements. May be assigned to one or more productmanagers in support of one or more product lines.REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to:Client Service Interface:- Research customer technical specifications and requirements with current or potential technical specifications of company products.- Solve customer problems and issues by identifying short-term root cause and corrective actions. Provide expertise for resolving technical problems,- troubleshoot product and modify/customize product as needed to meet customer needs and requirements.- Develop potential technical specifications, pricing considerations and contract requirements.- Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.- Work directly with customers and end-users to define, quantify, and help shape market segment requirements.- Coordinate and select customer and end-user trials and innovation days.- Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products.- Identify opportunities for professional services revenues.Sales, Marketing, Operations & PTI Liaison and Support:- Prepare and conduct technical sales briefings for customer and company representatives.- Promote product sales to existing customers and identify new potential customers.- Support PTI through new product field trials and provide input on CTQ’s for product design.- Liaison with Operations on customer technical issues and needs, identifying product and process improvements and corrective actions.- Drive broad product benchmarking studies.Technical Administrative & Engineering Support- Write technical bulletins on field observations.- Develop a portfolio of internal and customer training tools/presentations.- Create customer Product Data sheets for new product launches.- Identify and summarize new marketing and technical trends.- Gain preliminary understanding of regulatory/compliance requirements in targeted market segments.**Qualifications**- Availability to travel to the following states Nuevo Leon, Coahuila, Durango, Sinaloa, Chihuahua, Baja California- Excellent level of written and spoken English- Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.- 0-5 years related Technical experience required.- Good customer relationship-building experience required.- Experience with product development and product commercialization processes.- Strong problem-solving, analytical and mathematical skills.- Strong teamwork and relationship building skills.- Training and project management experience and skills.- Strong customer focus and orientation.- Strong attention to detail & organizational skills.- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.- Excellent written and verbal communication and presentation skillsAt Avery Dennison we do what we love and we love what we do.**Additional Information**Toda su información se mantendrá confidencial de acuerdo con las pautas de EEO.