Team Lead

28,000 associates of more than 100 nationalities deliver high quality and affordable medicine on time, every time, safely and efficiently.- Your main responsibilities:- Direct, oversee and coordinate all service related activities in QSC Mexico.- Select, recruit, develop, manage, coach, coordinate and appraise the performance of direct reporting associates and ensure high quality performance management across the team. Ensure efficient and transparent allocation of resources to assignment of activities in support of service deliverables. Provide technical guidance, mentoring and support to the onboarding team. Develop technical training content, establish training programs and impart training to the associates in the responsible service area.- Author, review and approve GxP documents and reports like trends, performance, qualification, validation, quality events and technical investigations. Generate and analyze predefined and ad-hoc reports in various quality systems and perform follow-up actions if required.- Support, monitors and reports on process, data and system integrity & performance, in order to proactively drive adherence to the defined process within the organization, as well as to achieve excellence in the process and system. Lead new service or expansion projects and transitions. Supervise and report progress and deviations, as appropriate.- Ensure customers and QSC management is regularly advised of issues related to the service delivery and elaborate risk mitigation plans, as appropriate. Ensure all time readiness for customer and internal audits and follow up on implementation of agreed CAPAs in the responsible service area.- Act as escalation contact point for customers and team members for any GxP or non-GxP issues and lead related investigations to ensure compliance with local and global operating procedures. Support service harmonization efforts and implementing service quality, turnaround time and customer feedback improvement projects within QSC organization.- Collect and communicate the appropriate KPIs and metrics used to supervise team performance and project progress for management and customer review. Ensure the SOPs; working procedures, process maps, service dashboard, issue log is always kept updated for the responsible service area.**Commitment to Diversity & Inclusion**:- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Minimum requirements**- Graduate / Post Graduate in Engineering/Pharmacy/ Science/Statistics or related fields- Overall 8-10 years of shown experience in GxP, Quality Assurance or related Pharma Domain. Past work reflects a track record of operational excellence.- Strong people management and development skills.Why consider Novartis?766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never tryingImagine what you could do here at Novartis**Division**- Novartis Technical Operations**Business Unit**- NTO QUALITY**Country**- Mexico**Work Location**- Distrito Federal**Company/Legal Entity**- NOV CORPORATIVO MEX**Functional Area**- Quality**Job Type**- Full Time**Employment Type**- Regular**Shift Work**- No**Early Talent**- No