Program Assistant- Project Based

Expected Hourly Pay Rate:$20.00Work where your work matters. Work at CCRC.CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growingEssential**Responsibilities**:Within the team structure, provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs, which include the following responsibilities:Clerical and General Assistance: 55%- Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list- As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate, legible and complete written records of families’ program activity.Customer Service: 45%- Provide high-quality customer service internally to team members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.- Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.- Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/ review family needs assessment inclusive of developmental screenings as neededNon-Essential**Responsibilities**:These duties include tasks that are required, but currently comprise of less than 5% of the daily workflow for this job:- Provide training, guidance, and direction to newly hired program staff as directed.- Participate in departmental, agency, and professional meetings/workgroups as assigned.- Attend team meetings to ensure coordination of services and support for program families as needed.- All other duties that may be required, as part of the essential functions of the job, as assigned.Job SpecificationsMinimum Required- Education / Experience:- Associate’s degree in the field of Psychology, Social Work, Child Development, Sociology, Human Service, or related field or- 2 years’ equivalent related work experience- Technical Requirements- Proficiency and experience with Windows-based programs and data entry.- Behavioral:- Ability to work sensitively and supportively with the public. High comfort and non-judgmental attitude level of working in a diverse environment and working with vulnerable populations.- Excellent interpersonal skills with ability to honor confidentiality.- Flexibility, maturity of judgment and ability to work working independently and in a group setting.- Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues.- Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.- Adherence technological security in accordance with Agency policy and legal requirements.- Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.- Excellent verbal and written communication skills.- Excellent organizational abilities.- Travel:- N/A- Work Schedule:- Full time, typically M-F, ability to at times work a non-traditional work schedule including early mornings, late evenings, and weekends.- Work environment:- Traditional office setting, fully onsite. May change based on business need.- Background & Health Clearance Requirements:- Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section and/or Head Start Program Performance Standards ).- Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, - , CA Health and Safety Code , and/or Head Start Program Performance Standards )- MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.- Child Development Permit: For positions working in an educational capacity (California Education Code Sections