Onstar Planning, Strategy

hace 3 semanas

Ciudad de México General Motors A tiempo completo

This role is responsible for the business strategy and strategic alliances/B2B business development of the Global Connected Services team in GM Mexico (OnStar). He/she will be responsible for building and growing the B2B lines of business for OnStar and its adjacent platforms and products.**Responsabilities**:- Communicate plans and results related to B2B line of business across the organization, including the global team- Develop and grow the B2B line of business and strengthen the relationships with our strategic commercial alliances- Responsible for the successful launch of new products and connected services in the Mexican market (focus on the B2B line of business)- Create strategies and proposals to offer OnStar portfolio services to conquest new B2B customers- Develop and execute the B2B commercial strategy, including but not limited to insurance & fleet- Coordination and planning with global and local teams to implement OnStar B2B projects- Support and follow to B2B customers (fleet, OVI & insurance)- Monitor Scorecard KPIs and OnStar fleet activations- Ensure successful implementation of B2B packages configuration- Coordinate call center team (2 advisors) and monitor customer experience- Generate KPI reports and monthly result analysis- Strict control of forecast & sales reports- Engage and support fleet dealer network (training, activations, B2B OnStar products)**Experience / Education**:- College graduate or equivalent training, Business related.- English (Proficient / Fluent)- +4 years in Similar Areas**Knowledge / Skills**:- Relatively high level of analytical ability- Team work, interpersonal skills to work effectively with others (external and internal)- Customer service- Leadership- Negotiation- Problem solving- Minimum technical skills- Well-developed oral and written communications skills.- Advance excel- Organized- Attention to detail- Willingness to learn- Customer service focus- Cross functional communication- Quick solve situations external and internal- Data bases knowledge- Dealer and customers facing.**About GM**Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.**Diversity Information**General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

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