Support Specialist

Office: Mexico CityAbout RevolutPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleThe Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so farFinCrime Analysts is the key person to ensure we’ve got it under control, working with the Revolut Compliance team. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of challenges of the complex financial worldWe’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.What you’ll be doing- Conducting reviews of sanctions watchlist alerts generated by the automated transaction filtering and client screening systems, manual reports or internal referrals- Escalating potential sanctions issues or suspicious activity to the Head of Compliance or Money Laundering Reporting Officer- Reviewing and investigating PEP screening alerts utilising the client screening system, internal Customer Due Diligence systems and third party sources- Assisting with the validation of the Sanctions and PEP alert systems and participating in any testing of new releases or updates of current systems as necessary- Responding and remediating issues identified by the Quality Control TeamWhat you'll need- Fluent English (C1)- Excellent communication skills- At least 1 year of working experience in Fincrime- Ability to multitask and work well under pressure and tight time frames- Willingness to work different shifts- Ability to work together with multiple compliance teams**Benefits at Revolut**:- No ping pong tables or bean bag chairs, just benefits you actually want**Get what you need to succeed**:- Financial benefits that show we value your work- Medical insurance for you and your close ones- Flexibility to work from home, the office or abroad- A free Revolut Metal subscription loaded with perks- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.CultureGet It Done- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.