Support Operations Specialist

hace 3 semanas

Monterrey, México DataArt A tiempo completo

Client: Our client is developing comprehensive remote work solutions. Client's services span the entire lifecycle of equipment management, including world-class onboarding, engagement, retention, and wellness programs, all aimed at reducing costs for our clients.Position overview: We are seeking a detail-oriented and customer-focused Support Operations Specialist to manage and resolve a variety of support requests for our service desk team. This role involves handling customer data uploads via command line scripts, account management, and basic technical troubleshooting of client-specific integration issues, amongst others.- Responsibilities: Evaluation and triage of user reported bugs. Collaborate with Product to assign bug priorities- Ensure the Jira bugs tickets are complete and prioritized- Collaborate with QA to define missing and finetune existing test cases based on the bugs reported- Asset, Order and Inventory Data Management: Perform tasks such as merging, correcting, and bulk uploading customer data, ensuring data accuracy and minimizing user impact- Investigating data integration and user data quality issues- Client-Specific Requests: Provide dedicated support for specific client accounts, understanding unique client setups and requirements for customized solutions.- Technical Troubleshooting: Diagnose and resolve technical issues related to integrations, employee lists, and account setups. Some basic programming / scriptings skills may be required.- Requirements: Strong communication skills and the ability to provide clear and accurate support responses.- Demonstrated track record of working productively with remote teams in different regions and timezones- Proven experience in systems support operations or a related field, with a focus on speed and effectiveness of response, and client-focused problem solving- Proven experience using low code and integration systems like Merge, Zappier, etc.- Proficiency using LLM / AI to configure automation, writing scripts and ETL data- Familiarity with ticketing systems, script programming and troubleshooting, SQL DBs, Linux OS and AWS- Attention to detail, especially in handling client-specific data- Understanding of security requirements and best practices for handling customer data2-3 years of engineering / programming experience

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