Customer Delivery Engineering Technical Leadersdwan

Why You'll Love CiscoWe change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.What You'll DoAs a SD-WAN Technical Leader, you will collaborate with talented, dynamic, passionate, and diverse team members who support the high-end Cisco customers to resolve highly complex technical issues within Enterprise Networking solutions. You will provide Escalation support to high-profile Cisco customers. Working with state-of-the-art technologies and solutions will also be part of your job. Cisco SD-WAN Technical Leader are trusted advisors to Cisco customers. They directly impact the Customer Dedication with Cisco which reflects Cisco's success as a business leader. In this role, you will interface with partners, Sales and Engineering as the voice of the customer to drive product quality and new products and solutions in SD-WAN. You will also be responsible to provide guidance and mentor next generation of support engineersWho You'll Work?You will work with a tight knit, highly skilled team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Our engineers are passionate about what they do and go above and beyond to assist not just the customer, but also their teammates and peers. “Work hard, play harder” is the motto of the team. The team is a good mix of engineers with varying years of experience in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table. Our team has global presence located in US, Brussel, Mexico, and India centers.Minimum Qualifications- Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field- 5 or more years of customer support experience, including expert analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems- Expert knowledge of SD-WAN industry, products, and protocols- Troubleshooting experience with Cisco SD-WAN Platforms- Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success- Excellent verbal and written communication skills- Experience interacting with customers/partners or in a client facing role.- Ability to interface with cross-functional Cisco teams like Sales, Engineering and translate knowledge and experience into product improvements and consumable Intellectual Capital (IC)- Ability to work effectively with and provide guidance to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TL and CSE delivery teams.- Troubleshooting experience using wireshark, tcpdump or other protocol analyzers- Troubleshooting knowledge on DB such as NEO4J and Elastic Search- Programming skills (Python, Linux, Shell Scripting)- Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, etc.- Functional knowledge of Virtualization technologies (KVM, ESXi), open-source platforms and technologies (Docker, Kubernetes,), programmability and DevOps (Netconf, RESTCONF, API, etc), Cloud platforms (AWS, GCP,Azure), etc.- Knowledge of Cisco Security Concepts (UTD, ZBFW and Umbella)Why CiscoAt Cisco, each person brings their unique talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.- We connect everything - people, process, data and things - and we use those connections to change our world for the better.- We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and hel