Technical Customer Success Specialist
hace 1 día
Our Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace. Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry.We are presently looking for a**Technical Customer Success Specialist** to oversee the implementation of solutions to our customers, as well as provide day-to-day technical account management for key customers. These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements.**In this role you will**:- Be the primary technical post-sales contact for key customers- Be the interface with the product delivery teams of our customers- Own delivery of solutions to customers- Be Involved in the full customer lifecycle with a goal to make customers successful and increase revenue and retention- Triage and manage the status of all assigned customer issues- Be the interface with other product, engineering and content teams necessary to solve complex customer issues**What we're looking for**:- B.S. in Business, Information Systems, Computer Science, related field or equivalent work experience.- Three years or more of technical account management experience or the equivalent- Proficiency on working with structured data (including XML), Web-based APIs.- Demonstrated ability in risk management and problem anticipation- Availability for occasional travel to client sites, conventions, training locations, etc.- Advanced English and Spanish- Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work_LI-MG3
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Technical Customer Success Specialist
hace 3 días
Ciudad de México Nielsen Migration A tiempo completoOur Global Nielsen Media Client Service & Sales team works collaboratively to delivers actionable recommendations that help clients win in the marketplace. Focused on market impact and business growth, we're at the forefront of customer experience as we navigate the complex needs of our industry. We are presently looking for a **Technical Customer Success...
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Ai Specialist, Customer Success
hace 4 días
Ciudad de México Zendesk A tiempo completoThe AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value and outcomes from their investment in...
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Customer Success Specialist
hace 1 semana
Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
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Customer Success Specialist
hace 7 días
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 7 días
Ciudad de México Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 día
Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completoSOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...
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Customer Success Specialist
hace 3 semanas
Ciudad de México Talentful A tiempo completo**Job Title**: Customer Success Specialist**Location**: Ciudad de México (Híbrido, 2 días a la semana en oficina)**About the Role**:**Responsibilities**:- Build and maintain strong relationships with customers.- Onboard new clients and guide them through product setup and best practices.- Proactively identify customer challenges and work to resolve them.-...
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Associate, Technical Customer Success
hace 3 días
Ciudad de México Circles.Life A tiempo completo**Job Description: Deputy Technical Customer Success Manager****Location - Mexico****ABOUT US**Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.Having pioneered a successful blueprint for...
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Customer Success Specialist
hace 1 día
Ciudad de México CIAL Dun & Bradstreet A tiempo completo**Why work with us?** We are a fast-growing company that is revolutionizing the world of data in Latin America! CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the...
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Customer Success
hace 1 semana
Ciudad de México, Ciudad de México Qualifinds A tiempo completoJob Objective:The Customer Success & Onboarding Specialist ensures that clients quickly realize measurable value from the platform, remain engaged over time, and identify opportunities for expansion.This role combines technical onboarding, customer lifecycle management, and operational enablement, serving as the bridge between implementation, customer...
