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**Duties & Accountabilities**- Build and document automation processes for Infrastructure as Service- Build and document automation processes for installation and patching of third-party software- Plan, build, document, and initiate disaster recovery processes- Interface with Product Development teams for IT design support- Interface with IT Security team and implement security policy- Interface with Operations team to assist with Production Incidents and Requests**Education & Experience**- University Graduate with bachelor’s degree in Computer Science, related field, or equivalent experience- Minimum 4+ years of work experience in an IT role- Knowledge of Incident management, Problem Management and Change Management- Experience with middleware platforms such as JBOSS, Tomcat and WebLogic- Experience with scripting such as Python, Puppet, Ant, Shell, and Bash- Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache- Experience with data management tools: SQL, PL/SQL, PostgreSQL, SQL Server- Fundamental knowledge of networking basics and topology- Be able to work flexible shift hours including weekends for supporting 24/7 On Call- A strong capacity for teamwork and a sense of ownership of responsibility- Strong analytical and problem-solving skills- Strong interpersonal skills - must be able to work effectively as part of a project/program team and foster team cooperation**Communication**- Must be a strong communicator both written and verbally in English- Excellent listening, presentation, and interpersonal skills- Ability to communicate ideas in both technical and user-friendly languages**Good to have**- Exposure to ServiceNow- Experience with AWS Cloud Development
