Regional (Lam) Coo Chief of Staff

Job Description Regional (LAM) COO Chief of Staff Role Purpose The Regional Chief Operating Office (LAM COO) organization comprises a set of outcome‑focused services, owned end‑to‑end, including IT, Global Operations, Transformation Services, Procurement, Corporate Services, Data Architecture, CCO and Performance Services. Responsibilities Report directly to the LAM COO and ensure that the COO’s legal and regulatory responsibilities, including Senior Manager requirements, are fully met and evidenced. Support the LAM Digital Business Services strategy development and provide dedicated strategic and operational management support for its execution. Partner with the LAM DBS senior leadership team to drive the performance and cultural change required of a high‑performing, agile organization, influencing senior executive leaders across HSBC Latin America, including the LAM Executive Committee and HLAH Board members. Proactively identify emerging risks and resolve issues, exercising exceptional personal judgement, strong stakeholder management, communication skills and the ability to build robust relationships with senior leaders. Prepare the LAM COO for key meetings—including internal senior meetings, supplier or regulator meetings—by providing briefing notes and strategic thought leadership. Provide executive administration services for key meetings attended or chaired by the LAM COO, including secretarial duties, briefing notes, scheduling, action management, deputising and planning external events and off‑sites. Leverage the wider Performance Services organization, including Corporate Governance and Business Intelligence services, to support the execution of these responsibilities. Support the implementation of DBS strategy across LAM, working closely with the LAM DBS executive team. Review and conduct LAM DBS governance by setting proper, fit‑for‑purpose meetings, performance & risk indicators, and required audiences. Proactively monitor and manage LAM DBS strategy execution by ensuring proper, fit‑for‑purpose scorecard updates. Review management reports, presentations and papers, providing periodic updates for the LAM COO as required. Assess emerging risks and issues, providing reports and recommendations for action as directed by the LAM COO. Manage LAM COO commitments across group‑level governance forums, including writing and reviewing papers for steering committees, risk forums and executive committees. Requirements Seasoned executive able to build strong working relationships with senior stakeholders and effectively manage demands in a fast‑paced, rapidly changing environment. Ability to present complex issues confidently and concisely—converting them to simple language—for both global and regional executives and non‑executives. Resilience to work well under pressure, maintaining flexibility and adaptability to rapidly change priorities over potentially highly restricted, unpredictable, and wide‑ranging tasks. Outstanding relationship management, collaboration and influencing skills. Strong financial analytical background and proven ability in financial/analytical reasoning, including contextualising financial data into business activities and conclusions. Understanding of the HSBC Group and its strategy, structures and processes. EEO Statement At HSBC we are committed to building a culture where all employees and customers are valued regardless of gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other personal aspect. HSBC employees act with integrity, courage, standing firm for what is right. We are trustworthy, open to different ideas and cultures, and connected to customers, the community, regulators and each other. #J-18808-Ljbffr