Sr. Manager, Practice Development

hace 2 semanas

Chihuahua, Chihuahua, México Tbwa ChiatDay Inc A tiempo completo
Sr. Manager, Practice Development - Customer Success

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. This mission is integral to our culture, influencing how we hire, build products, and lead our industry.

About the Role:

As the Sr. Manager, Practice Development, Customer Success at GitLab, you will be responsible for the practice development of our paid Success Tiers, ensuring scalable and consistent world-class customer experiences and measurable outcomes. You will act as a center of excellence, developing and standardizing methodologies, playbooks, frameworks, and enablement materials that empower our global delivery teams. This role reports directly to the VP of Customer Success and plays a critical role in achieving GitLab's growth and retention goals.

The Role:

The Sr. Manager, Practice Development, Customer Success will be responsible for defining and evolving best practices in customer success service delivery, leveraging insights from the software and professional services industries. You will create and refine structured engagement models, success frameworks, and service blueprints that drive measurable customer value.

This role will focus on:

  • Establishing repeatable, scalable engagement models for paid success services.
  • Defining service delivery methodologies that align with business outcomes.
  • Creating and maintaining a library of best practices, frameworks, and tools for global delivery teams.
  • Partnering with the customer-facing teams to refine and improve the adoption strategies and value realization methodologies.
  • Standardizing performance metrics and quality benchmarks to measure service effectiveness and impact.

Key Responsibilities:

  • Practice Development & Standardization: Define and evolve best practices for delivering paid success services, ensuring consistency and excellence across engagements.
  • Content & Enablement: Develop methodologies, playbooks, toolkits, and training programs to support global delivery teams in executing success engagements.
  • Operational Excellence: Establish scalable processes and frameworks that improve the predictability and effectiveness of our paid Success Tiers.
  • Service Design & Evolution: Collaborate with product, sales, and customer success teams to design and refine service offerings that align with customer value expectations and desired outcomes.
  • Metrics & Reporting: Define and implement key performance indicators (KPIs) to measure the impact and effectiveness of paid success engagements.
  • Customer Experience & Adoption: Partner with stakeholders across Customer Success, Sales, and Product to refine onboarding, adoption, and value realization strategies.
  • Cross-functional collaboration: Work closely with business unit leaders to influence product roadmaps, success strategies, and customer engagement models.
  • Industry Benchmarking: Leverage insights from the software and professional services industries to refine GitLab's approach to customer success delivery.
  • Stakeholder Engagement: Engage with internal stakeholders such as finance, sales operations, and customer success leadership to drive alignment in service execution.
  • Thought Leadership: Act as a subject matter expert, providing guidance on best practices in customer success, service delivery, and practice management.
  • Coaching & Development: Mentor and develop team members, ensuring continuous improvement in skills and capabilities within the practice.

Ideal Candidate Profile:

  • Proven experience in customer success, professional services, or practice development within the software or technology sector.
  • Strong background in designing and scaling structured success programs, engagement models, and playbooks.
  • Ability to drive alignment and adoption of best practices across globally distributed teams.
  • Deep understanding of customer needs, business value drivers, and success measurement methodologies.
  • Experience in defining and tracking KPIs to measure Success Tiers performance and effectiveness.
  • Strong ability to communicate, train, and drive change across internal teams and stakeholders.
  • Experience in working with go-to-market strategies, financial modeling, and revenue impact analysis for service offerings.
  • Ability to develop long-term plans for evolving Success Tiers and adapting to market needs.
  • Experience working cross-functionally with sales, product, finance, and operations teams to drive service adoption and execution.
Accommodations

We're committed to making our hiring process accessible. If you need accommodations at any stage of the application process, please let us know.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

Salary Range: The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.

#J-18808-Ljbffr

  • Business Development Manager

    hace 4 días

    Chihuahua, Chihuahua, México Veritiv México A tiempo completo

    Job SummaryThe Business Development Manager will focus on acquiring and closing large revenue opportunities at complex, multi-location corporate accounts. This individual will develop close relationships with key executives and all other relevant decision makers at customer accounts. Once an opportunity is closed, the incumbent will hand off management of...

  • Financial Services Business Development Manager

    hace 4 días

    Chihuahua, Chihuahua, México Banco del Bajío A tiempo completo

    About the RoleWe are seeking an experienced Financial Services Business Development Manager to join our team at Banco del Bajío. In this position, you will be responsible for identifying and pursuing new business opportunities across various industries.Key ResponsibilitiesDevelop and execute sales strategies to achieve revenue targetsBuild and maintain...

  • Learning Development Manager

    hace 7 días

    Chihuahua, Chihuahua, México Jabil Circuit A tiempo completo

    Job DescriptionWe are seeking a highly skilled Learning Development Manager to join our team. This is an exciting opportunity to design, develop, and deliver training programs that support the growth and development of our employees.Key Responsibilities:Identify training needs within the organization and recommend effective solutions.Develop and maintain a...

  • Sr. Test Development Engineer

    hace 4 semanas

    Chihuahua, Chihuahua, México Jabil A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER.With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider.We combine an unmatched breadth and depth of end-market experience, technical and design...

  • Training and Development Manager

    hace 4 días

    Chihuahua, Chihuahua, México Victaulic A tiempo completo

    We are seeking a seasoned professional to assume the role of Training and Development Manager at Victaulic. This critical position plays a pivotal part in our corporate strategy, focusing on the effective deployment of ISO 9001:2015 standards within Human Resources functions.The ideal candidate will be responsible for analyzing and enhancing existing...

  • Project Manager

    hace 3 semanas

    Chihuahua, Chihuahua, México Cytel, Statistical Serv And Sw Uk Limite A tiempo completo

    Summary of Job Responsibilities:The Sr Project Manager (PM) is responsible for the following across assigned projects within Project Based Services at Cytel:- Lead the PBS team assigned to a project in planning and executing the project in accordance with contractual quality, timeline, and budget expectations while meeting client satisfaction expectations.-...

  • Sr. Manager, Technical Delivery

    hace 7 días

    Chihuahua, Chihuahua, México Tbwa ChiatDay Inc A tiempo completo

    Sr. Manager, Technical Delivery (PSE) - EastGitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. This mission is integral to our culture, influencing how we hire,...

  • Content Development Coordinator

    hace 4 días

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    **Job Description:**We are looking for a highly motivated Content Development Coordinator to join our team at Autozone. As a Content Development Coordinator, you will be responsible for creating and maintaining accurate and up-to-date product information.**Key Responsibilities:**Create and maintain accurate and up-to-date product informationWrite and...

  • Firmware Development Expert

    hace 5 días

    Chihuahua, Chihuahua, México Resideo A tiempo completo

    About the RoleWe are seeking a skilled Sr Firmware Engineer to lead the development of firmware for our high-volume electronic products. This includes collaboration with hardware product design engineers and software developers to ensure seamless integration.Develop firmware solutions using state-of-the-art knowledge of microprocessors and embedded software...

  • Business Development Manager

    hace 2 semanas

    Chihuahua, Chihuahua, México Toluna A tiempo completo

    **Business Development Manager****Market Research & Consultancy D-A-CH****Hamburg/Frankfurt - hybrid****About Us**:Toluna is a leading global research and insights provider that empowers clients to make smarter data-driven decisions.Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients'...

  • Private Client Development Manager

    hace 2 horas

    Chihuahua, Chihuahua, México Citi A tiempo completo

    As a Private Client Development Manager at Citi, you will be responsible for driving growth and expansion of our private banking business. You will focus on developing and executing strategies to acquire new clients and deepen existing relationships.About the RoleThis is an exciting opportunity to join a dynamic team and contribute to the growth and success...

  • Sr Experience

    hace 4 semanas

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    **SUMMARY**:- AutoZone's **Sr.Experience (UI/UX) Designer **produces a best-in-class, user-centered design by supporting key product team partners via competitive analysis and design research, product architecture and conceptual mockups, and delivering high-fidelity, production-ready comps.The **Sr.Experience (UI/UX) Designer **will:- Aim to pursue knowledge...

  • Sr It Project Manager

    hace 4 semanas

    Chihuahua, Chihuahua, México Gartner A tiempo completo

    About Gartner IT: Join a world-class team of skilled engineers who build creative technology solutions to support our colleagues and clients.We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that...

  • Program Procurement Sr Manager

    hace 3 semanas

    Chihuahua, Chihuahua, México Visteon Corporation A tiempo completo

    **Be a Part of the Technology Revolution**There has never been a more exciting time to be part of an automotive technology company like Visteon.No industry offers more fast-paced change and opportunity than today's automotive industry.We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the...

  • Firmware Development Manager

    hace 6 días

    Chihuahua, Chihuahua, México Resideo A tiempo completo

    About ResideoWe are a leading provider of critical comfort and security solutions. With a presence in over 150 million homes and 15 million systems installed annually, we continue to serve professionals through our distributors.Job DetailsThis role involves leading the design, development, and optimization of IoT systems. You will collaborate closely with...

  • Sr IT Project Manager

    hace 2 semanas

    Chihuahua, Chihuahua, México Gartner A tiempo completo

    About Gartner IT:Join a world-class team of skilled engineers who build creative technology solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that...

  • Procurement Manager

    hace 7 días

    Chihuahua, Chihuahua, México Jabil Circuit A tiempo completo

    Job OverviewThe Purchasing Manager is responsible for ensuring that materials supply equals demand, optimizing overall cost of Purchasing, supporting the business development effort with current and potential customers, and developing/implementing purchasing strategies.

  • Software Development Manager

    hace 7 días

    Chihuahua, Chihuahua, México Jabil Circuit A tiempo completo

    About Jabil Circuit:We are a global technology solutions provider that helps companies succeed by delivering innovative and efficient supply chain management solutions. Our team of experts works together to deliver high-quality products and services that meet the evolving needs of our customers.Key Job Responsibilities:Drive the technical vision,...

  • Software Development Lead

    hace 9 horas

    Chihuahua, Chihuahua, México Resideo A tiempo completo

    Job DescriptionWe are seeking a skilled Sr Firmware Engineer to join our team at Resideo. This role will involve designing, developing, and implementing new firmware solutions for our electronic products.The ideal candidate will have a strong background in embedded software development, with experience working with RTOS and multitask environments. They will...

  • Software Development Manager

    hace 2 días

    Chihuahua, Chihuahua, México Resideo Technologies Inc. A tiempo completo

    Resideo Technologies Inc. is seeking a highly skilled Senior Firmware Engineer to join our team. As a Senior Firmware Engineer, you will be responsible for the design, development, transition, implementation, and ongoing support of new products.About Our Company:We are a global leader in the home security and automation industry.We offer a range of...