Support Engineer
hace 2 semanas
Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customer.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Zoom, Salesforce, Teams, etc) to expedite case resolution.- Follow operational guidelines for interacting with other associates.- Fully document all case interactions and author Knowledge Base solutions.- Provide updates and case statuses to customers and management.- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.- Use customer service, communication and problem solving skills to solve inquiries from Blue Yonder customers.- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.**Skills**Required:- Experience giving product support- SQL knowledge- English 70-80%- Good oral and written communication skills- Scripting basic knowledgeGood to have:- Azure knowledge- Oracle basic knowledge- Cloud support knowledge**Our Values**If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Desktop Support Engineer
hace 2 semanas
Monterrey, México Advance Global IT Support A tiempo completowe need engineers on this location, Skills - DSS, freelance technician required, On demand (Dispatch support) Desktop support engineers for Monterey Mexico. Dispatch on site on demand support Ticket based support. L1/L2 DSS or Network Support **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $430.00 - $435.00 per hour Ability to...
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Senior Support Engineer
hace 3 semanas
Monterrey, México Intouch A tiempo completo**Senior Support Engineer****Monterrey, Mexico.**Work for the world’s smartest in-store media networkThe problem we’re solvingDigital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on cognitive...
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Senior Support Engineer
hace 6 días
Monterrey, México Kalasko A tiempo completo**Senior Support Engineer** Gouna, Egypt **Work for the world’s smartest in-store media network** **The problem we’re solving** **Digital retailers use data to study shoppers’ online behavior, predict their needs, and eliminate any friction points in the decision-making process. As a result, they provide shopping journeys that are very low on...
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Support Engineer I
hace 11 horas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope: Blue Yonder is undergoing tremendous SAAS/DevOps...
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Production Support Engineer
hace 3 semanas
Monterrey, México Connectingology A tiempo completoDescripciónComo Production Support Engineer brindarás soporte a aplicaciones en áreas de producción para líder global en consultoría ITLa posición es para trabajar en sitio por Artz Pedregal (Ciudad de México) en turno nocturno (11pm - 6pm)**Requisitos**:Inglés técnico**Manejo de alguna de las siguiente tecnologías**: JAV / UNIX / JAVASCRIPT /...
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Support Engineer I
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewBlue Yonder White Glove Support Team is responsible for working with our global customers as dedicated support focused on Execution part of the Supply Chain Industry. For our SaaS &...
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Support Engineer
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Monterrey (Virtual)OverviewBY Transportation Management (Support) Team is responsible for working with our global customer base to support the Transportation Management Solution on steady state phase of...
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Support Engineer I
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.Scope:Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this...
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Support Engineer 1
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer I Overview BY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of...
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Support Engineer 1
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer IOverviewBY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of...
