Support Engineer I
hace 4 semanas
Title: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.Scope:Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team The Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment.What you'll do:- Provide functional and/or technical support for service request, Incidents, Changes or problems that affects BY Solution and implicate an impact on our customer business.- Understand and triage customer issues, conducting any necessary technical research or team collaboration Document learnings and create knowledge articles for repeated cases.- Communicate product and solution expertise to internal and external customers- Work closely with the BY Execution Experts for complex issue resolution including Product Development.- Continuous learning on latest BY Solutions.What we are looking for:Industry experience:- 2+ Years Experience in a Customer-facing Software Industry role; preference given to software support or technical support (SQL, Servers, etc)- Experience working with BY products preferred specifically, Transportation or Warehouse management solutions.- Supply chain domain experience a plus.Technical Skills:- Experience with Splunk / Oracle database / SQL/ WebLogic, Java preferred.- Demonstrates analytical and problem-solving skills.- Programming language in Java / J2EE concepts - JDBC, C++- Knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Understanding in scripting languages - Unix Shell Scripting, PowerShell, Python etc.Soft Skills:- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Enjoys working in a team-oriented and fast-paced environmentEducation:- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Support Engineer I
hace 4 días
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope: Blue Yonder is undergoing tremendous SAAS/DevOps...
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Support Engineer I
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.Scope:Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this...
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Support Engineer I
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Monterrey, MXOverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS, Private Cloud, and On Premise.Scope:Blue...
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Sr. Support Engineer I
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoTitle: Sr Support Engineer IScope:The Senior Support Engineer I is a customer-focused role responsible for providing technical and functional support and ensuring a high level of customer satisfaction through exceptional service delivery. The role involves working collaboratively with customers, team members, and partners to enhance solution stability and...
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Sr Support Engineer I
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Sr Support Engineer IOverview:The Senior Support Engineer I will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by...
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Desktop Support Engineer
hace 2 semanas
Monterrey, México Advance Global IT Support A tiempo completowe need engineers on this location, Skills - DSS, freelance technician required, On demand (Dispatch support) Desktop support engineers for Monterey Mexico. Dispatch on site on demand support Ticket based support. L1/L2 DSS or Network Support **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $430.00 - $435.00 per hour Ability to...
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Global Supplier Development Engineer
hace 2 semanas
Monterrey, México O-I A tiempo completoCompany Description **About O-I** Remember the last time you opened a bottle of champagne, a cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us! We are O-I, and we love that we make more glass containers than anyone in the world. O-I has more than a century of experience...
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Support Engineer I
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoThe Support Engineer will support named customers on SaaS and managed cloud services.This position is required to:- provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach- Own Tier 2 solution as required, enhance solution stability and service quality eventually enabling increase in...
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Support Engineer I
hace 14 horas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:Support Engineer 1 (Cloud Applications /SaaS)Overview:Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in SCPO or Supply Chain Domain.Scope:- Drive,...
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Associate Support Engineer
hace 4 días
Monterrey, México Blue Yonder A tiempo completo**Position Title**Associate Support Engineer **Location** Monterrey-Mexico **Overview** This position is required to provide excellent customer experience and solution support to BY customers. Passionately collaborates and engages within and beyond his/her team with empathy. Build core competency with the tools and technologies, product and domain,...
