Customer Operations Manager

hace 4 semanas

Ciudad de México People Data Group A tiempo completo

**Location**: Mexico City (Hybrid)**Industries**:B2B SaaS Platform, Fintech, PaymentsCompensation Details**Salary**: $85,000.00 MXN monthly**Variable Pay**:Equity Package**Other Benefits**:Health insuranceFlexible vacationLearning stipend**Key Challenges**- Own merchant launch: manage handoff from Sales, define launch plans, lead training and enablement.- Define and track operational KPIs (launch timelines, support SLAs, onboarding speed).**Role Summary**Customer Operations Manager to lead merchant launches, onboarding, and support. Ensure fast, seamless setups and high-quality service, working cross-functionally with Sales, Risk, and Growth to drive successful merchant and buyer experiences.**Must-Have Requirements**These qualifications are required to be considered for this position.- 5-7+ years in operations, customer support, or implementation at a fintech, SaaS, or payments- Experience in stakeholder management: strong communicator with experience aligning internal teams- Fluent in Spanish and English (Advanced)**Main Responsibilities**- Oversee buyer onboarding and communications with Risk.- Manage support channels to ensure fast, high-quality resolution.- Build scalable processes and tools for customer-facing operations.- Hire and mentor a team across launch and support functions.** IMPORTANTE **Antes de aplicar a la posición publicada, te invitamos a actualizar tu CV y asegurarte de que la información esté completa y actualizada con los requisitos de esta vacante. Esto es fundamental para que tu perfil sea leído y analizado correctamente por nuestro sistema ATS (Applicant Tracking System).Te recomendamos:- Verificar que tus datos personales y de contacto estén correctos.- Incluir tu experiência laboral más reciente y logros relevantes.- Detallar los requisitos de esta vacante.Tipo de puesto: Tiempo completoSueldo: $85,000.00 al mesPregunta(s) de postulación:- Correo electrónico- Número de celular- URL Linkedin- Para que el ATS lea adecuadamente tu CV, debe contener TODAS las palabras clave de esta vacante. ¿Tu CV ya está actualizado para esta posición?Experiência:- Operations, customer s., fintech, SaaS, or payments: 5 años (Obligatorio)- stakeholder management: 5 años (Obligatorio)- Strong communicator with experience aligning internal teams: 5 años (Obligatorio)- Industries: B2B SaaS Platform, Fintech, Payments: 5 años (Obligatorio)Idioma:- Fluent in Spanish and English (Advanced) (Obligatorio)Lugar de trabajo: Empleo presencial

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