Operational Specialist

About Club Feast At Club Feast, we’re reinventing how companies experience food by partnering with the best local restaurants to deliver high-quality meals at unbeatable prices. Backed by General Catalyst and founded by the creator of Seated (acquired after raising $60M+) alongside an ex–Goldman Sachs Director, Club Feast is scaling fast and transforming the corporate catering space. We’re a high-growth startup where things move quickly, ownership runs deep, and execution matters. We’re looking for operators who think clearly, act decisively, and thrive in fast-paced environments. About the Role We’re hiring Operations Specialists to support and scale our core operations. This role is intentionally broad and may span dispatch, logistics, restaurant coordination, order accuracy, and process execution , depending on business needs. You’ll sit at the center of our day-to-day operations — ensuring things run smoothly, problems are solved quickly, and standards stay high. This is not a passive role. We’re looking for people who take ownership, anticipate issues, and operate with a strong sense of accountability. This role is ideal for someone who has worked in high-performance, structured environments and wants to apply that rigor in a fast-growing startup. What You’ll Do Operational Execution Manage daily operational workflows across logistics, dispatch, and/or restaurant coordination. Review and audit orders, routes, and assignments to ensure accuracy and coverage. Ensure all operational tasks are completed on time and to standard. Live Operations & Issue Resolution Monitor live operations and respond quickly to issues as they arise. Reassign resources, escalate risks, and make real-time decisions to keep service levels high. Maintain calm, clear execution during high-volume or high-pressure moments. Cross-Functional Coordination Work closely with drivers, restaurant partners, account management, and internal ops leads. Communicate clearly when issues arise and follow through until resolution. Flag recurring problems and suggest improvements. Reporting & Process Improvement Complete daily reporting and operational summaries. Track KPIs related to execution, accuracy, and efficiency. Identify gaps in processes and proactively propose solutions. Who You Are Strong Operational Background 2–4+ years of experience in operations, logistics, consulting, finance operations, or similar execution-heavy roles. Experience in structured, high-performance environments is strongly preferred (e.g., consulting firms, Big 4, investment banks, global tech companies, or well-known startups). High Standards Detail-oriented, organized, and process-driven. You notice when something is off and act on it. Ownership Mentality You don’t wait for instructions — you take responsibility and follow through. You’re comfortable being accountable for outcomes. Calm & Analytical Able to prioritize quickly and make decisions with incomplete information. Comfortable operating under pressure. Tech-Savvy Strong with Google Workspace, spreadsheets, and web-based tools. Comfortable learning new systems quickly. Flexible & Reliable Willing to adjust hours when operations require coverage (including evenings or weekends if needed). Shows up consistently and follows through. Compensation Monthly compensation: $800–$1,000 USD , depending on experience and background. We are intentionally selective for this role and prioritize quality, judgment, and execution ability over volume. Why Join Club Feast High-impact role with real ownership. Remote-first team with autonomy and trust. Opportunity to grow into more senior operational responsibilities. Work alongside operators from top-tier backgrounds. Be part of a company scaling quickly in a space that directly impacts people every day.