Production Support Mainframe

hace 3 días

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Service Management IncidentPrincipal responsibilitiesManage all user-wide communications (e.g. Flash Alerts). This also includes follow-up communications/updates and fielding any queries arising.Acts as real time incident escalation point for the CTCS/DevOps team/PODEnsures bi-directional feedback between DevOps PODS teams and CTCS teams.As a part of **CMB Technology Customer Support (CTCS)** team the responsibilities will include:- Investigating system failures and incidents reported on the services supported.- Communicating with various Business & IT teams.- Flexible to work in UK shifts and provide on-call support.- Perform root-cause analysis and production fixes.- Work as a part of a global team.- Adherence to SLAs & service delivery procedures defined by ITIL framework.**Requirements**:**Requirements**:**Technical skills**:Server Systems**- JAVA high experience Oracle/DB2- UNIX/LINUX- JavaScript- JSON adn XML- Message Queues- Java Message service- IBM WAS/Middleware- API**Experience & Qualification**:ITIL AccreditationProven experience in Production SupportProven experience in Service Management / Service OwnershipProven ability to manage globally distributed, multi-site teams and delegate authorityDemonstrated ability to rapidly build relationships with key stakeholdersGood knowledge of change management, risk management, and disaster recovery**Knowledge & Skills**:Ability to prioritize work to successfully deliver service to agreed levels in a diverse and constantly changing environmentEffectively co-ordinate delivery of services involving elements delivered by other internal/external teamsStrong customer focusExcellent ENGLISH communication and interpersonal skills with experience in communicating with senior executivesStrong leadership and management ability, motivating IT employeesProven ability to prioritize competing demands.Knowledge of Production Support processes and proceduresStrong process implementation and management skillsDemonstrated success in key stakeholder managementExperience of using IT systems and reporting toolsAbility to multi-task efficientlyAbility to work as part of a Global virtual team across multiple regions.You’ll achieve more when you join HSBC.**Issued By HSBC Electronic Data Processing (India) Private LTD

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