Senior Application Support Engineer

hace 1 semana

Guadalajara, México EPAM Systems A tiempo completo

We are seeking a proficient **Senior Application Support Engineer** to join our team.RESPONSIBILITIES- Execute remote troubleshooting and replicate customer scenarios to identify problems- Guide customers through the steps needed to resolve their issues- Retain full responsibility for client issues from start to finish- Refine existing procedures by developing and documenting best practices- Record all events and interactions in case logs- Organize and prioritize workload effectively to adhere to deadlines- Track and aid in the resolution of all unresolved incidents- Initiate and record bugs for exploration by the software engineering team- Propel case resolution and engage with other teams when required- Ongoing development of technical expertise related to the product- Uphold compliance with security protocols, procedures, and best practices**REQUIREMENTS**:- Minimum of 3 years of experience in IT Operations Support- Proficiency in Linux administration and skills in interpreting logs from Linux and HTTP systems- Capability to diagnose issues and effectively communicate solutions to both IT experts and non-technical users- Competency in English (B2+ level) with superior verbal and written communication skills- Extensive experience in producing technical documentation- Capacity to handle large volumes of work within strict deadlines- Effective time management skills with knowledge of prioritization techniques- Independent self-starter who is highly motivated and customer-focused- Background in working as part of a team collaborativelyNICE TO HAVE- Certification in ITIL or Knowledge of ITIL-based processes- Proficiency in JavaScript and Python- Experience with Gsuite productsWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

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