Representative, Member Operations Pro2col, Bilingual
hace 4 semanas
Overview:**Level**:Staff III**Recruiter**:Manuel Garcia**Hiring Manager**:Paola Arriaga, Supervisor, Records Transactional** STATEMENT**:This position acts as a bridge between Pro2Col Health and Herbalife, safeguarding the integrity of both companies’ membership ecosystems. Leveraging in-depth knowledge of each organization’s Marketing Plan and Rules of Conduct, it researches, analyzes, and validates membership-change requests while delivering white-glove support on complex or highly sensitive cases. This work protects customers, Distributors, and Preferred Members, reinforcing the policies and procedures that underpin both businesses.**DETAILED RESPONSIBILITIES/DUTIES**:1. Provides support to the Americas while maintaining an open mind to process improvements and helping identify areas that can be automated.2. Must use fact-finding and analytical skills to identify and report possible Ethical violations, and all details related to their request and/or complaint.3. Responsible for creating and maintaining accurate and complete records (research, communication, etc.) across all business systems. By updating HDMS files and documenting changes via Sales Force.4. Ensure all inquiries are handled with in the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.5. Must stay informed and stay current with Herbalife’s Marketing Plan, rules, and policies.6. Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.7. Ensure that all calls backs are handled within service levels agreed on SPA's (Service Partnership Agreements)8. Assist all inquiries to maintain service level agreements, customer satisfaction expectations, QA guidelines and provide accurate and clear policies.Job Qualifications:**REQUIRED QUALIFICATIONS**:Required**Key Performance Highlights**:Experience**:Minimum 1 year in Records.**Ability to communicate effectively in verbal and written form in all 2 languages (english and spanish).**Skills**:Required- Ability to communicate in a clear, concise and courteous manner, internally and externally, at all levels and across diverse cultures.- Ability to recognize and escalate issues as needed.- High degree of flexibility in order to function under various timelines while maintaining a positive and professional attitude, and adapt as the external environment and organization evolves.- Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.- Proficient with Microsoft Office (Word, Excel, Outlook)**Experience**:Required- Bilingual - Ability to write and speak fluently in English and Spanish.- At least 2 year experience in a customer service industry.**Education**:Required- High school diploma or GED equivalent.
-
Tlaquepaque, México Herbalife A tiempo completoOverview: **Recruiter**: Manuel Garcia **Manager**: Karinna Hernandez, Manager I, Member Operations Transactional **Level**: Staff IV The Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility. Perform verification of the...
-
Representative Bilingual, Records Member Operation
hace 1 semana
Tlaquepaque, México Herbalife A tiempo completoOverview: **Recruiter: Alma Martinez** **Reports to: Paola Arriaga** STATEMENT: The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct contact...
-
Tlaquepaque, México Herbalife A tiempo completoOverview: **Level**:Staff III **Recruiter**:Manuel Garcia **Manager**: Brenda Rivera, Manager, Member Compensation Transactional GBS ** STATEMENT**: Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered...
-
Representative Bilingual, Records Member Operation
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:Recruiter: Alma MartinezHiring Manager: Paola ArriagaNível: Staff IIISTATEMENT:The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents that require direct...
-
Representative Bilingual, Records Member Operation
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:Recruiter: Manuel GarcíaHiring Manager: Michelle Alfredo A. SaavedraNível: Staff IIISTATEMENT:The Records Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. Perform verification of personal information documents...
-
Sr. Auditor, Member Operations Transactional
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:Reclutador: Alma MartinezManager: Gabriela HernandezNível: Staff IVSTATEMENT:The Senior Auditor position applies advanced knowledge of Records, Order Audit, Member Compensation, Refunds & Repurchase and Herbalife Marketing Plan (WW). Will be required to use analytical and investigative skills to solve complex and escalated situations. Will perform...
-
Representative, Audit, Order Support
hace 4 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:STATEMENT:The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated or current information, marketing plan, order-placing, product information, problem...
-
Trainer, Member Operations Transactional Services
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview: Recruiter: Montserrat Tavares Position reports to: Abril De La Rosa This position will be responsible to execute all training initiatives within GBS Member Operations Departments, including but not limited to: Records, Member Compensations, Member Screening, Refunds & Repurchase and Audit, ensuring all training, procedures and processes are...
-
Representative, Member Compensation Transactional
hace 1 semana
Tlaquepaque, México Herbalife A tiempo completoOverview: **Deadline to receive resumes is **September 1st 6:00 pm **Recruiter -** Mayté Ochoa **Position reports to**:Brenda Rivera Member Compensation (MC) Department is highly audited by internal and external auditors to ensure compliance with regulatory requirements, procedures, and adherence to customer. MC is the only area empowered to make...
-
Sr. Analyst, Member Comp Data Analytics, Pro2col
hace 5 días
Tlaquepaque, México Herbalife A tiempo completoOverview: ** STATEMENT**: This position will be responsible for performing detailed analysis, calculations and automating compensation adjustment processes that impact earnings and commissions within the multilevel compensation utilizing the Herbalife Marketing Plan, Rules of Conduct, and specific regulations per market with a strong focus on the P2C...
