IT Support Intern

hace 2 semanas

México Ria A tiempo completo

The IT Support Intern will assist IT Technicians with entry level tasks to support corporate offices for Ria Financial.- Responsibilities- Dispatch/ escalate service tickets according to region and level of issue.- Assign and responds to tickets to be compliant with SLA.- Resolve basic tickets like password reset and locked accounts.- Resolve tickets reported by user over the phone and through ticket system using remote control software as first measure.- Provide technical support both in person to office users and remotely to corporate users from other regions.- Install, configure, and upgrade PC software and operating systems.- QualificationsRequiredKnowledge of basic system administration.Experience with Azure, Windows OS, Active Directory and Office in a corporate environment.Basic network, security and server understanding.Excellent written and verbal communication skills in EnglishUnderstanding mail groups and permission structures.PreferredEnglishApple OS experienceA+ Certification or equivalentA college degree in Computer Science, or a related field, or equivalent job experience.Recent MCITP, MCSE, MCPD or MCSD certification and 1-3 years of software support on Microsoft server technologies.

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